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    Donor Support - Cape Town, South Africa - HR Genie

    HR Genie
    HR Genie Cape Town, South Africa

    3 days ago

    HR Genie background
    Description

    Our client is looking for a Donor Support & Administration to join their team.

    Responsibilities:

    • Timeously manage and respond to inbound telephonic and email donor queries.
    • Assisting Head of Fundraising with administration and data requests.
    • Assisting with internal quality assurance processes for external service providers.
    • In conjunction with the Database Officer and Donor Support and Administration, completing donor amendments upon request by donors.
    • Attending to Service Provider support queries.
    • Ensuring that Donor Support standard operating procedures are kept up-to-date.
    • Ensuring that FAQs and scripted responses are continuously updated and stored appropriately.
    • Assisting the Fundraising Team with overflow and/ or projects relating to data entry, checks, research and maintenance.

    Key Skills:

    • Excellent time management skills and attention to detail.
    • Excellent written and spoken English.
    • Proficiency in MS Office suite, including Excel.
    • Experience with CRM systems such as Salesforce.
    • Excellent interpersonal and organisational skills.
    • Great affinity to animal welfare and our client's vision and mission.

    Qualifications:

    • Several years of relevant experience and/ or educational background, with NGO experience is advantageous.
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