Jobs
>
Johannesburg

    Managed Services Operations Manager - Johannesburg, South Africa - NTT DATA

    NTT DATA
    NTT DATA Johannesburg, South Africa

    6 days ago

    Default job background
    Description

    Job Description

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

    In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

    With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

    Want to be a part of our team?

    Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

    Working at NTT

    The Managed Services (MS) Operations Manager operates as part of the Cloud Services Division and is accountable for service delivery in CSD in the provision of the highest level of client satisfaction and the successful continuance of business operations within NTT.

    They assist with the planning, building and support of delivering managed services and work with regional and local teams to meet business objectives.

    Key Roles and Responsibilities

  • Proactively monitor and drive service delivery to clients from CSD.
  • Manage client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers in CSD.
  • Work with client advocacy teams to evaluate regional client reviews to ensure proactive incident management at client sites
  • Ensure that the standard client information repository related to technology, operations manuals, etc is current and accurate
  • Create and maintain a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model
  • Run the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to our clients.
  • Provide operational support and continuous service improvement post client handover from TS (or other) teams.
  • Plan and implement training and development initiatives for direct reports
  • Review training requirements for service operations teams
  • Engage with clients for technical operations as part of routine operations
  • Plan and implement key service improvement priorities based on a continual service improvement approach
  • Feed continual service improvement priorities into the automation team
  • Lead the team in the implementation of strategic initiatives
  • Measure, analyse and improve team's delivery capabilities
  • Ensure that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved
  • Responsible for the day to day running of CSD POD in line with the performance established by the business
  • Ensure maximum uptime and the accurate and early response to client operational issues
  • Responsible for resource planning and work allocation to meet agreed service levels
  • Identify opportunities for continuous service improvement
  • Engage with clients for technical operations as part of routine operations

    • Knowledge, Skills and Attributes

  • Excellent organisational and team leadership skills
  • Excellent communication skills – both verbal and written
  • Ability to collaborate with internal stakeholders and external clients
  • Ability to understand budgets and cost management
  • Strong leadership skills including effective time management, prioritisation and delegation of work
  • Excellent focus on client centricity
  • Highly focused on business outcomes
  • Ability to guide the team through transformational objectives set out by the business
  • Ability to communicate and work across different cultures and social groups
  • Ability to work well in a pressurised environment
  • Ability to adapt to changing circumstances

    • Academic Qualifications and Certifications

  • Typically requires substantial related experience with a Bachelor's or equivalent degree; or extensive experience
  • ITIL certification
  • Relevant technical certifications

    • Required Experience

  • Substantial experience in coaching and mentoring teams on a daily basis
  • Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
  • Demonstrated experience in organisational change management (transformational experience)
  • Substantial experience in the management of people, process and technology
  • Relevant experience in Data Centre or Collaboration or Microsoft 0365 stack
  • Good understanding of Azure, AWS, Networks, Storage, Virtualization

    • Skills Summary

    Continual Service Improvement (CSI), Customer Centric Solutions, People Management, Service Delivery, Service Level Agreement (SLA), Service Operations Management

    Workplace type:

    Hybrid Working

    Equal Opportunity Employer

    NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

    Join our growing global team and accelerate your career with us. Apply today.

    A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
    • Apply from local Career site Apply from local Career site Back to search results
  • Finding Personnel

    Operations Manager

    1 week ago

    Finding Personnel Midrand, South Africa

    REF NUMBER**:FP042**: · STATUS**: OPEN FOR APPLICATIONS** · **PLEASE TAKE NOTE** · - A copy of your CV · - Whatsapp number · - Copy of your ID, · - Copy of valid drivers license · - All qualifications (Matric and Tertiary Qualifications) · - A clear and recent head and shoulders ...

  • HeadHunters

    Operations Manager

    5 days ago

    HeadHunters Johannesburg, South Africa

    **Reference** · - PE001485/DW**Sector** · - Manufacturing**Location** · - Gauteng, JHB - Central**Salary Interval** · - Monthly**Package** · - None-negotiable**Description** · **Requirements**: · - Proven work experience as an Operations Manager or similar role. · - Minimum three ...

  • Project Management Connection

    Operations Manager

    5 days ago

    Project Management Connection Johannesburg, South Africa

    **Overall job purpose**: · The key areas of responsibility entail managing the end-to-end projects, governance functions and administration services of the various payment systems. · **Key stakeholder management and interaction**: · - Internal and external · **Responsibilities**: ...

  • Webhelp

    Operations Manager

    4 days ago

    Webhelp Johannesburg, South Africa

    **Advisor** · **Location** · - Johannesburg, South Africa**Language** · - English*** · **Job Advert**: · - Are you ready to embark on a transformative journey that could shape your career? This is your golden opportunity to shine as an Operations Manager at Webhelp. · We're seeki ...

  • Buffalo International Logistics

    Operations Manager

    1 week ago

    Buffalo International Logistics Johannesburg, South Africa

    Experienced Warehouse Operations Manager who will be responsible for the operation's in the warehouse and management of staff. You will ensure a positive impact and high levels of customer satisfaction and profitability and manage staff and the overall operation of the warehouse, ...

  • Many in 2 one

    Operations Manager

    4 days ago

    Many in 2 one Johannesburg, South Africa

    Seeking an Operations Manager (Logistics industry) with cross border knowledge and experience. If you do not meet the criteria then please do not apply. · **Requirements**: · Operations Management experience · Cross Border knowledge and experience · Grade 12 · No criminal record ...

  • titc

    Operations Manager

    4 days ago

    titc Johannesburg, South Africa

    This organisation operates as a self-regulatory entity in South Africa. Tasked with developing rules, criteria, and governance structures, it ensures efficient activities through payment clearing house agreements, clearing rules, and service level agreements. Foundational governa ...

  • Mass Staffing Projects

    Operations Manager

    4 days ago

    Mass Staffing Projects Johannesburg, South Africa

    **Job Information** · - Location- Manufacturing Jobs in Johannesburg- Salary- R1.2m - R980k- Job Type- Permanent- Education- Degree- Experience- 5-10 years' experience- Reference- RF GR- · - Fax Stop, and take a look if you are an Operations Manager, this is a fantastic opportun ...

  • The Recruiters

    Operations Manager

    5 days ago

    The Recruiters Johannesburg, South Africa

    Our client, a distinguished and thriving private school committed to excellence in education, is seeking a dynamic and experienced Operations Manager to join their dedicated team. We are looking for an Operations Manager who shares a passion for fostering a culture of excellence. ...

  • HR Studio

    Operations Manager

    1 week ago

    HR Studio Johannesburg, South Africa

    **We're looking for** · An Operations Manager who will be responsible for overseeing and managing the day-to-day operations for different sites of a car washing company. · **Who are you?** · - Strong leadership and people management skills. · - Excellent organizational and proble ...

  • Clint Wheeler

    Operations Manager

    5 days ago

    Clint Wheeler Johannesburg, South Africa

    Published · - Jul 11, 2023 · - Location · - Johannesburg, South Africa · - Category · - Business · - Job Type · - Full-time · - Salary Type · - Monthly Salary · - Salary · - Market Related Salary · **Description**: · **Operations Manager - Johannesburg - Market Related Salary** · ...

  • Pollock and Associates

    Operations Manager

    5 days ago

    Pollock and Associates Johannesburg, South Africa

    Operations Manager Packaging & Printing ~ Engineering ~ Manufacturing · Johannesburg - Gauteng - South Africa · We are seeking a highly skilled Operations Manager to lead a team and drive manufacturing processes. · As the Operations Manager, you will play a vital role in optimizi ...

  • Scitech Placements

    Operations Manager

    1 week ago

    Scitech Placements Johannesburg, South Africa

    Gauteng, JHB - Eastern Suburbs · - Monthly · We are looking for an Operations Manager in the Transport sector, East Rand · Overview/Requirements: · - We require the skills of an OPS Manager with 10 years' experience in the Automotive/Transport/Engineering sector · - Completed Deg ...

  • The Talent Experts

    Operations Manager

    4 days ago

    The Talent Experts Johannesburg, South Africa

    **Operations Manager (Service and Technical) JHB** · **R42 000 CTC** · **"Take charge of operations and drive solar innovation as Operations Manager - Join the Future of Renewable Energy Today"** · **Is this you?** · You have over 5 years of experience in a sales, technical, oper ...

  • Webhelp

    Operations Manager

    5 days ago

    Webhelp Johannesburg, South Africa

    **Job Advert** · Are you ready to embark on a transformative journey that could shape your career? This is your golden opportunity to shine as an Operations Manager at Webhelp. · We're seeking a visionary leader who sets the example, becoming the backbone of our exceptional team ...

  • Surgo HR & Training

    Operations Manager

    3 days ago

    Surgo HR & Training Johannesburg, South Africa

    Surgo has partnered with an award-winning, internationally acclaimed digital solutions and technology service provider. With a track record of more than 20 years, they have become one of South Africa's leading providers of on-demand customer experience and digital solutions. · Th ...

  • Rand Water

    Operations Manager

    6 days ago

    Rand Water Johannesburg, South Africa

    **Job Advert Summary**: · Rand Water is looking for Operations Manager under Bulk Water Distribution in the Operations Division to provide leadership and management to the Operations Team for the effective management of all regions with its various districts safely and cost effec ...

  • FirstRand

    Operations Manager

    6 days ago

    FirstRand Johannesburg, South Africa

    Job Description · To effectively manage and oversee all operational aspects in the achievement of the business objectives · Location of role: FNB Bank City · - Minimum of 2 days mandatory in office with additional days as needed. · - Ad-hoc Vendor visits for stock counts (includi ...

  • CJ's UG

    Operations Manager

    14 hours ago

    CJ's UG Johannesburg, South Africa

    Operations Manager - within the QSR industry · **MUST HAVE: Experience managing multiple locations with at least 3-5 years experience** · Location: Kampala, Uganda East Africa · In this role, you will be an integral part of our team, working with the Senior Operations Manager. We ...

  • Kontak Recruitment SA

    Operations Manager

    1 week ago

    Kontak Recruitment SA Johannesburg, South Africa

    Randburg, Johannesburg, Gauteng - Manufacturing · **Operations Manager (JB2651)** · Cape Town, Western Cape · R R · Duration: Permanent · Application closing date: 31 January 2023 · Overview · - We are seeking a full-time Operations Manager to join and lead our operations team b ...