Helpdesk Support Agent - Century City, South Africa - White Hat Gaming

White Hat Gaming
White Hat Gaming
Verified Company
Century City, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Purpose of Role:


The Helpdesk team is expanding, and we require an individual who can act as a first escalation point for issues which require further investigation from both internal and external entities.

Once received, Helpdesk support will gather information, investigate and attempt to resolve an issue before escalating to the next resolver if required.


Duties and Responsibilities:


  • Working with the technical team to support solutions.
  • Maintain compliance with all company policies and procedures.
  • Providing Support to Host.
  • Casino/promotion configuration.
  • Game Release testing.
  • Manage daily tickets as well as followups of old open tickets, while maintaining SLA.
  • Perform related duties as assigned by the supervisor.
  • Updating diagnostic guides.

Requirements:


  • Grade 12 or equivalent.
  • Previous experience in an IT environment or role.
  • Excellent verbal and written communication skills, including the ability to effectively
communicate with internal and external customers.

  • Must be SLA and Solutions driven to assist the department effectively and efficiently.
  • Flexibility to work rotational shifts in a 24/7 environment.

Advantageous:


  • IT Qualification.
  • Online Gaming Experience advantageous.
  • Must be knowledgeable about the various Game providers and Casinos.
  • Must have an excellent understanding of Game Rules (Games Terms and Conditions).
  • Identify the difference between IT and Game Query issues.

_ Moonspin is committed to the transformation and redr_e**_ssing of past inequalities. Our employment equity goals will be considered in our selection process._
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