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    ChatBot Developer - Cape Town, South Africa - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Cape Town, South Africa

    6 days ago

    Boardroom Appointments background
    Full time
    Description

    Key Responsibilities:

    Requirements Gathering

    • Collaborate with stakeholders to define the bots objectives, functionalities, and user interaction flow.
    • Identify and document technical and business requirements.

    Design

    • Architect the bots conversation flow, including the decision trees, intents, and entities.
    • Design a user-friendly and engaging UX/UI for the bot interactions.

    Development

    • Develop the bot using the Facebook Messenger Platform, including programming of the conversation logic and integration of necessary APIs.
    • Implement natural language processing (NLP) capabilities to interpret user queries and provide contextually relevant responses.
    • Code webhook services to receive and send messages to and from the Messenger Platform.

    API Integration

    • Integrate with Facebooks Conversion API for tracking and attributing offline leads and conversions.
    • Implement Metas WhatsApp Business API for extending chatbot functionalities to WhatsApp, ensuring a seamless cross-platform experience.
    • Incorporate third-party APIs for additional services like payments, CRM, analytics, etc.

    Testing and Deployment

    • Perform thorough testing, including unit tests, integration tests, and user acceptance testing (UAT) to ensure the bot functions as intended across different scenarios.
    • Deploy the bot to the production environment and monitor its performance.

    Monitoring and Optimization

    • Utilize analytics tools to track user interactions, engagement metrics, and bot performance.
    • Continuously refine and optimize the bots responses, conversation flow, and functionalities based on user feedback and analytics insights.

    Compliance and Security

    • Ensure the bot complies with Facebooks policies, data protection regulations (e.g., GDPR), and privacy standards.
    • Implement security measures to protect user data and prevent unauthorized access.

    Skills Required

    Technical Skills:

    • Proficiency in programming languages such as JavaScript ), or
      PHP.
    • Proficiency in database languages such as MYSQL or MS SQL.

    Experience with the Messenger Platform,:

    • WhatsApp Business API, and Facebooks APIs.
    • Familiarity with web development technologies (HTML, CSS, JavaScript) and frameworks/libraries (such as Laravel).

    Analytical Skills:

    • Ability to analyze and interpret data to make data-driven decisions for
      bot optimization.
    • Skills in using analytics and monitoring tools to track performance
      metrics.

    Project Management and Communication:

    • Strong project management skills to oversee the development lifecycle.
    • Excellent communication skills for collaborating with team
      members, stakeholders, and potentially interacting with bot users for feedback.

    Creativity and Problem-Solving:

    • Creative thinking for designing engaging user experiences and conversation flows.
    • Strong problem-solving skills for addressing technical challenges and optimizing bot performance.
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