-
Operations/Branch Manager
2 hours ago
Charm Recruit Kimberley, South AfricaDuties & Responsibilities · Will be required to set up operations for a new Branch in Kimberley for Logistics company · Transport management - distributing into retail stores · Management of staff · Fleet Management and managing drivers · Planning routes · Full operations of the ...
-
yard /operation manager (steel / manufacturing)
2 hours ago
RECTITUDE RECRUIT Kimberley, South Africa Full timeYARD /OPERATION MANAGER (STEEL / MANUFACTURING) · NATIONAL CERTIFICATE · VALID LICENCE · PREVIOUS EXPERIENCE AS YARD MANAGER AND OPERATION MANAGER · ...
-
Operations Department Manager
2 days ago
Future Careers Kimberly, South AfricaThe responsibilities of the Operations Department Manager include delivering exceptional customer service through management of day-to-day operations, ensuring a well maintained, safe, hygienic and secure store environment, and minimize loss and shrinkage through logistic support ...
-
Payroll Administrator
9 hours ago
Talent 101 Kensington, South AfricaTo ensure accuracy in payroll activities by carrying out all the administrative activities of the Salaries Payroll and to assist and support all Wage Administrators on the Wages Payrolls to ensure accurate and timely payment of all staff by adhering to defined service level agree ...
-
Transport Co-ordinator
5 days ago
Zip Zap Transport Solutions Kensington, South AfricaScheduling transportation services, allocating drivers, and planning routes. · - Keeping transportation operations within budget without compromising efficiency. · - Processing transportation documentation and monitoring drivers' logbook entries. · - Developing, implementing, and ...
-
Warehouse / Dispatch assistant - Kimberley
6 days ago
CTM Kimberley, South Africa Full timeCTM Kimberley has a Job opportunity for a Warehouse / Dispatch assistant · Role Purpose and Contribution · The key reason for the existence of this role: To provide a complete supply chain service to the customer interfacing team through the efficient, secure and compliant manage ...
-
Protea Hotels Kimberley, South Africa Full timeJOB SUMMARY · Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining ...
-
Senior Accountant
6 days ago
Mirna Butler Recruitment Kimberley, South Africa Full timeAn established Accounting Firm in Kimberley is looking for a Senior Accountant to join their dynamic team · Purpose of the Role: Forming part of a team providing accounting, tax, and general advisory services to a client portfolio. This entails assisting a manager in the fields o ...
-
Financial Advisor
6 days ago
MMI Holdings Ltd Kimberley, South Africa PermanentClosing Date2023/03/31Reference NumberMMH Job TitleFinancial Advisor - KimberleyPosition TypePermanentRole FamilySalesClusterMetropolitan LifeRemote OpportunityNone of the timeLocation - CountrySouth AfricaLocation - ProvinceNorthern CapeLocation - Town / CityKimberleyIntroductio ...
-
Yard / Transport Manager
2 hours ago
Career Connect (Pty) Ltd Kimberley, South Africa ContractYard / Transport Manager needed for outstanding Company in Kimberley.Fixed Term Contract - Salary Negotiable / Market related.Experience required in similar role as a Manager or Supervisor - Min 3 to 5 yrs exp. Strong Management and leadership skills required.Would also consider ...
-
Warehouse / Dispatch assistant - Kimberley
2 hours ago
CTM Kimberley, South Africa Full timeCTM Kimberley has a Job opportunity for a Warehouse / Dispatch assistantRole Purpose and ContributionThe key reason for the existence of this role: To provide a complete supply chain service to the customer interfacing team through the efficient, secure and compliant management o ...
-
programme manager: construction
1 week ago
Michael Page Northern Cape, South Africa Full timeAbout Our Client Northern Cape · Programme Manager (Construction) · has substantiated its stated intention of "defining itself through actions not words" with over R1-billion spent to date in economic and community development projects in the beneficiary communities. It focusses ...
-
Senior Email Marketing Consultant
5 days ago
Webrepublic AG Kimberley, South Africa Full timeOver the last decade, Webrepublic has grown from an ambitious startup into Switzerland's leading digital agency. More recently, Webrepublic has launched a subsidiary in South Africa to work hand-in-hand with our HQ in Switzerland. Our team in Cape Town has grown and we are now lo ...
-
Senior Email Marketing Consultant
6 days ago
Webrepublic AG Kimberley, South Africa Full timeOver the last decade, Webrepublic has grown from an ambitious startup into Switzerland's leading digital agency. More recently, Webrepublic has launched a subsidiary in South Africa to work hand-in-hand with our HQ in Switzerland. Our team in Cape Town has grown and we are now lo ...
-
Diesel Mechanic
1 week ago
HR Guy Kimberley, South AfricaDiesel Mechanic - Kimberley · Well established company in the meat industry, requires the services of a Diesel Mechanic to join their maintenance team (Abattoir). · The main purpose of this position is to take responsibility for the repair and maintenance of all Light Delivery, ...
-
Sustainable Energy Quality Engineer
2 weeks ago
Green Recruitment Company Northern Cape, South AfricaJob title: Sustainable Energy Quality Engineer · Location: Northern Cape, South Africa (On-site) · Our client is a global IPP who is passionate about reducing the carbon footprint of industry on a global scale & transitioning to cleaner energy by offering innovative solutions to ...
-
Maintenance Supervisor
2 weeks ago
Marriott International Kimberley, South Africa Full timeJob Number · Job Category Engineering & Facilities · Location Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Install ...
-
IT Support Technician
2 hours ago
LINKFIELDS INNOVATIONS (PTY) LTD Kimberley, South AfricaWe are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly. · Responsibilities and Duties · Installation, ...
-
Cook/ Night Cook
22 hours ago
Marriott International Kimberley, South Africa Full timeJob Number · Job Category Food and Beverage & Culinary · Location Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Pre ...
Hotel Operations Manager - Kimberley, South Africa - Protea Hotels
Description
JOB SUMMARY
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CANDIDATE PROFILE
*Matric/Grade Compulsory
*Own Vehicle Compulsory
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Managing Revenue Goals
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams
• Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Operations pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.