- The main tasks of the Operations Department Manager involve providing excellent customer service by overseeing daily operations, maintaining a safe, clean, and secure store environment, and reducing losses through logistic support and enforcement of policies.
- Provide outstanding customer service to both internal and external clients.
- Recruit, develop, retain, and lead a skilled and motivated store operations team.
- Coordinate and supervise the coach's activities and implement suitable performance management for coaches, experienced, and apprentice staff.
- Assist in the enforcement of loss prevention and control methods.
- Facilitate stock movement procedures (such as truck turnaround times, receiving, stockroom processes, dispatching) and maintain data on Stores Inventory Management System.
- Oversee daily security operations in the store to minimize losses.
- Maintain store and equipment maintenance procedures to ensure availability, functionality, and safety.
- Evaluate the performance of service providers and provide feedback to enhance delivery efficiency.
- Manage and procure consumables and equipment while adhering to the allocated budget.
- Adhere to health and safety protocols as per policy.
- Ensure daily cleaning and hygiene operations to promote a clean store environment.
- Reduce Shrinkage.
Operations Department Manager - Kimberly, South Africa - Future Careers
Description
Operations Department Manager