Service Advisor - Nelspruit, South Africa - MAN Automotive (South Africa) (Pty) Ltd
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Description
Provide effective customer contact regarding all aspects on repairs undertaken on customer's vehicle.- Ensure prior authorization of repairs/service is obtained & customers' signature is on the job card.
- Ensure description, customer and vehicle details and confirmation of the payment method are in order.
- Responsible for the intake of customer vehicles through completion of job cards detailing work.
- Manage the 24 hour breakdown service.
- Perform standby duties as per the set schedule.
Qualifications:
- Grade: 12 Matric Certificate.
- Technical qualification or a comparable qualification.
Skills:
- Computer Literate.
- Customer focused with a results driven approach.
- Good communication (oral and written) & interpersonal relations skills.
- Proactive, reliable, be selfmotivated.
- Work independently though being a team player.
- Work well under pressure and maintain good customer relations.
Experience:
- Experience of ESA 1 year.
- Experience in a similar role in the automotive industry 5 years.
- Experience in the heavy commercial vehicles industry 1 year.
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