Service Advisor - Middelburg, South Africa - The Recruitment Guy

The Recruitment Guy Middelburg, South Africa

3 days ago

Description

NEW EMPLOYMENT AVAILABLE

Title: Service Advisor (with Automotive / Dealership / Commercial Industry exp req.)

Area: Middelburg

Industry: Truck & Commercial Dealership

Ref No.: TRG 2091

Salary: Market related TCTC available/negotiable

Start Date: As soon as possible

An opportunity for an experienced SERVICE ADVISOR is required for permanent employment based in Middelburg.

DUTIES & RESPONSIBILITIES:

Represent the dealership at reception, welcome customers, book in units for repairs/servicing.
Answer questions about service outcomes, schedule, and book appointments, facilitate units and customer drop-offs and pick-ups.
Assist with parts sourcing, and pricing and create quotes for customers approval.
Provide customers with feedback and information regarding the progress of unit repairs.
Establish and maintain good working relationships with fleet customers, to encourage repeat and referral business.
Complaints handling to resolution.
Any other related duties as required by the Managing Director and Workshop Manager when required.
Greet customers and offer excellent customer service.
Maintain customer records and enter data into dealership system.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

Min of 3 years experience as a Service Advisor with a strong administration capability and expertise with a reputable Dealership / Vehicle / Truck or Commercial brand
Strong knowledge of administrative processes and systems (workshop management system)
Experience with corporate dealerships / and volume brands
Track record of reaching targets
Exceptional customer service capabilities
Excellent administrative abilities
Grade 12 Matric + Driver''s license
Computer literate / Pastel / Excel / Kerridge / Pinnacle (adv)
Customer friendly and service orientated.
Able to work in a highly pressurised environment.
Must have attention to detail.
Contactable references
Position based in Middelburg. (external applicants reason for relocation required?)

#TheRecruitmentGuy

#Middelburg

#ServiceAdvisor

#ServiceDepartment

#Dealership

#Mpumalanga

#Truck

#Commercial

#Pinnacle

#CSI

APPLICATION INSTRUCTIONS

We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

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