Clinical - Programme Coordinaator - Middelburg, South Africa - Careforce Recruitment
Description
Our client, a managed care organisation is looking for a Health-Programme Coordinator.This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries.
Position:
Clinical-Programme Coordinator
Reporting to:
Scheme Medical Advisor
Location:
On-site, Middelburg - MPU (No hybrid work)
Working hours:
Weekly rotation - 07H00 to 16H00 or 08H00 to 17H00 (Monday to Friday) Telephonic standby every third week
Qualifications:
- Registered Nurse
- Valid SANC registration
Skills, Competencies, and Experience:
- Seven or more years' experience as a senior in a hospital setting.
- Experience as a Wellness nurse within a retail pharmacy/wellness service provider will be advantageous.
- Experience within a medical scheme/managed care organisation will be advantageous.
- Legal knowledge, i.e. Medical Schemes Act, POPIA, medical liability, etc.
- Knowledge of the South African Healthcare industry coding structures i.e. ICD10, CPT4, NRPL, PMB conditions and clinical protocols, etc.
- Extensive clinical knowledge related to all aspects of patient management, including home care.
- Excellent telephonic and written communication skills (will be tested).
- Computer literacy, MS Office especially intermediate knowledge of Excel (will be tested) and experience with an industry information system (e.g. hospital, medical scheme administration, or managed care).
- Proficiency in English and Afrikaans verbal and written.
- Strong organisational and task prioritization, and multitasking skills.
- Ability to research and analyse information.
- Maintaining confidentiality of information.
- Decisionmaking skills.
- Following through on commitments.
- Flexibility to travel.
- SA valid driver's license.
- High degree of accuracy and attention to detail.
- Selfmotivator and the ability to work effectively independently.
- Show initiative.
- Demonstrated ability to deal with emotionally charged and stressful situations effectively.
- Compassionate and attentive listener must be able to interact with the family/ loved ones of members with longstay hospital events and members with complex disease profiles, including but not limited to chronic conditions, oncology, mental wellness, etc
- Must be confident and comfortable with clinical decisionmaking.
- Summary of Responsibilities:
- Confidential management of patient medical conditions, treatment, and funding information.
- Driving riskbased preventative intervention and care thorough the Schemes model and programmes, including health risk assessments (HRA's), hospital and home visits and assessments.
- Clinical coding per CPT4 and ICD10 requirements and as per client standards.
- Managing patient hospitalisation; including the receipt and verification of hospital clinical updates, coordinating the appropriate Level of Care (LOC) and Length of Stay (LOS), and contain hospital stay financial risk (discharge planning).
- Provide continuous, complete, and accurate updates and discharge information.
- Review the costs to ensure costeffective and necessary care; balance cost and effectiveness of treatment to optimise access to care and facilities.
- Keep the medical advisor/s, scheme management, providers, and members informed, including the interpretation of medical reports, facilitating clinical decisionmaking, and the efficient escalation of challenging and unresolved cases including reporting.
- Interact with service providers relating to funding levels and updates.
- Manage patient chronic conditions through the active disease management programmes.
- Telephonic and written contact with all stakeholders, including but not limited to members, healthcare providers and the client.
On Offer:
Market related Cost to Company (CTC) based on experience and qualifications. CTC includes Medical Aid and Pension Fund.
Ability to Commute:
- Middelburg, Mpumalanga (required)
Ability to Relocate:
- Middelburg, Mpumalanga: Relocate before starting work (required)
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