- Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features.
- Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation.
- Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions.
- Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience.
- Collaborate with cross-functional teams to drive changes that enhance the patient experience and address customer concerns.
- Provide regular updates to patients until the issue is resolved, ensuring they are well informed throughout the process.
- Act as an advocate for the patients, understanding and fighting for their needs within the organization.
- Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine.
- Escalate issues to higher-level support when necessary to ensure timely resolution.
- Previous experience in a patient support role, preferably in a healthcare or telemedicine setting.
- Excellent communication skills, both verbal and written, with a strong focus on empathy
- and active listening.
- Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions.
- Proven ability to handle challenging situations with patience and professionalism.
- Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
- Familiarity with medical terminology, appointment scheduling, and billing processes is a plus.
- Commitment to maintaining patient privacy and data protection regulations, such as HIPAA.
- Proactive mindset with a passion for continuous improvement and learning.
-
Patient Coordinator
1 week ago
Tooth Club Johannesburg, South Africa**Job Advert: Call Handler - Tooth Club Dental Practice** · Are you a people person with a passion for exceptional customer service? Are you looking to make a positive impact in the healthcare industry? If so, Tooth Club Dental Practice has the perfect opportunity for you. We're ...
-
Customer Experience Officer
1 week ago
Clinix Health Group (Pty) Ltd Johannesburg, South Africa**Job Summary**: · As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience. · **Minimum Qualifications and Experience**: · - Diploma: Marketing or healt ...
-
Medical Receptionist
7 hours ago
Kontak Recruitment SA Johannesburg, South AfricaParktown North, Johannesburg - Healthcare · **Medical Receptionist (JB3156)** · **Parktown** · R8000 - R15 000 per month · - **Duration**: Permanent · - **Overview** · - We are assisting our client in seeking a dedicated and patient-oriented Medical Receptionist to join their tea ...
-
Neonatal Trained Clinical Nurse
5 days ago
LetsLink Recruitment Johannesburg, South AfricaLetsLink recruitment is looking for a highly qualified Neonatal Trained Clinical Nurse to work at a private hospital in Johannesburg. As a Clinical Nurse, you will be responsible for the assessment, planning, and implementation of individualized and holistic nursing care of patie ...
-
Post Basic Pharmacist Assistant
1 week ago
Right To Care Johannesburg, South AfricaProvision of support to Helen Joseph Hospital · **Required Minimum Qualifications** · - Matric (Grade 12) · - Post Basic qualification as a Pharmacist Assistant · ***Required Minimum Experience** · - Two years' experience in the public sector and/or community pharmacy sector. · - ...
-
Neonatal Trained Clinical Nurse
5 days ago
LetsLink Pty Ltd Johannesburg, South AfricaLetsLink recruitment is looking for a highly qualified Neonatal Trained Clinical Nurse to work for a private hospital in Johannesburg. As a Clinical Nurse, you will be responsible for the assessment, planning, and implementation of individualized and holistic nursing care of pati ...
-
Patient Services
1 week ago
Conova Recruitment Johannesburg, South AfricaKEY INTERNAL AND EXTERNAL RELATIONS · - Patients awaiting stem cell transplants · - Head of Medical · - Medical Team · - The companies International Patient Services Team · - Healthcare professionals and medical advisers · - Colleagues in other companies internationally · - Donor ...
-
Theatre Unit Manager
1 week ago
LetsLink Recruitment Johannesburg, South AfricaLetsLink Recruitment is currently seeking a highly motivated and experienced Theatre Unit Manager. As the Theatre Unit Manager, you will play a critical role in coordinating improved quality nursing care and ensuring compliance with professional and ethical practices within the o ...
-
Nursing Services Manager
1 day ago
Glasshouse Recruiting Johannesburg, South AfricaFull Time _Johannesburg_, _Lenasia_ November 3, December 3, 2023 Management - Medical Nursing · **Job Overview**: · **Requirements**: · - Degree or Diploma in Nursing · - Current registration with the South African Nursing Council as a General, Psychiatric and Community Health Nu ...
-
Infection Control Co-ordinator
1 week ago
Medical Placements Johannesburg, South AfricaThe role of the Infection Prevention Control Coordinator is to aid and assist hospital employees in the management of prevention, identification and control of infections in patients and staff. The incumbent will further be responsible to plan, develop and implement an infection ...
-
Practice Manager, Parktown, Johannesburg
1 week ago
iMedrecruit Johannesburg, South AfricaAbout the job Practice Manager, Parktown, Johannesburg · Our client, an Orthopaedic Surgeon based in Parktown, Johannesburg is seeking to recruit a Practice Manager to attend to the managerial and clinical functions of the practice. · - Responsibilities:_ · - Plan and co-ordinate ...
-
Co-ordinating Nurse
3 days ago
International SOS Johannesburg, South Africa**Co-ordinating Nurses Required - Philippines**: · *** AN OPPORTUNITY NOT TO BE MISSED** · International SOS' Assistance Centre based in the Philippines is looking for nurses to join their team of co-ordinating doctors and nurses to provide professional, effective medical assista ...
-
Case Manager
1 week ago
Eqx Capital Johannesburg, South AfricaPerform desk research to analyze the patient's medical profile and claiming behavior to develop possible action plans to ensure that the patient is receiving the level and extent of care necessary for optimal management of his/her condition(s), possible action plans for improving ...
-
Case Manager
1 week ago
LetsLink Pty Ltd Johannesburg, South AfricaRole Title: Case Manager · Role Summary: · Are you a healthcare professional looking to make a significant impact in patient care and financial risk management? If so, we have an exciting opportunity for you to join the team of a private hospital based in Gauteng as a Case Manage ...
-
LetsLink Recruitment Johannesburg, South AfricaLetsLink recruitment is currently seeking a qualified and experienced Clinical Nurse to join the team of a private hospital in Johannesburg. As a Clinical Nurse in the ICU, you will be responsible for the assessment, planning and implementation of individualized and holistic nurs ...
-
Medical Receptionist
1 week ago
iMedrecruit Johannesburg, South AfricaMEDICAL RECEPTIONIST, JOHANNESBURG · Our client, an Obstetrician and Gynaecologist based in Johannesburg, is seeking to recruit a well presented and experienced medical receptionist. · **Requirements**: · - Greet and assist patients in a courteous and kind manner, whether in pers ...
-
Clinical Risk Officer
5 days ago
Glasshouse Recruiting Johannesburg, South AfricaFull Time _Gauteng_, _Johannesburg_ November 28, December 28, 2023 Medical Nursing · **Job Overview**: · **Requirements**: · B.Cur degree · Certificate or Diploma in Risk Management · 3-5 years' experience in Clinical Risk Management · Extensive IPC and nursing knowledge · Curren ...
-
Registered Nurse Critical Care
1 week ago
LetsLink Recruitment Johannesburg, South AfricaAs a Clinical Nurse, you will take on the responsibility of assessing, planning, and implementing personalized and comprehensive nursing care for patients, their families, or the community. This care can be provided directly or indirectly, ensuring a holistic approach. Coordinati ...
-
Registered Nurse Critical Care
4 days ago
LetsLink Pty Ltd Johannesburg, South AfricaAs a Clinical Nurse, you will take on the responsibility of assessing, planning, and implementing personalized and comprehensive nursing care for patients, their families, or the community. This care can be provided directly or indirectly, ensuring a holistic approach. Coordinati ...
-
Half Day Medical Receptionist, Johannesburg
5 days ago
iMedrecruit Johannesburg, South AfricaAbout the job Half Day Medical Receptionist, Johannesburg · HALF DAY, MEDICAL RECEPTIONIST, JOHANNESBURG · Our client, an Obstetrician and Gynaecologist based in Roodepoort, Johannesburg, is seeking to recruit a well presented and experienced medical receptionist. · **Requirement ...
Telemedicine Patient Coordinator - Johannesburg, South Africa - Catena
Description
About Catena:
At Catena, we redefine overseas hiring by cultivating top tier talents. Our rigorous qualification program and exclusive upskilling opportunities pave the way for our candidates' prosperous future at no cost. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?
About the job:
Position: Telemedicine Patient Coordinator
Work Schedule: Full-time (40 hours per week) | Eastern Timezone and Mountain Standard Timezone
Salary Range: Up to R30, South African Rand)
The Telemedicine Patient Coordinator will play a vital role in providing exceptional support to patients utilizing our client's telemedicine services. Your primary focus will be on delivering empathetic customer service, actively listening to patient needs, and providing timely and effective problem-solving. Through proactive communication and advocacy for the patient, you will contribute to building lasting relationships and driving continuous improvement within our organization.
Key Responsibilities:
Requirements
Requirements:
Join our team and be part of a company that is revolutionizing healthcare through telemedicine.
If you are passionate about providing exceptional patient support, have excellent communication skills, and thrive in a dynamic and collaborative environment, we would love to hear from you.
 Ltd&v=024){kind=logo}
Telemedicine Patient Coordinator professionals in Johannesburg
-
Thembisile Kgasi
Project Coordinator
-
Siziwe Kopo
Executive Assistant & Coordinator
-
Mutondi Ravhengani
Environmental Health Practitioner
-
C MUNDOPA
Mastere degree holder in Disaster Risk Management