Sales Co-ordinator - Johannesburg, South Africa - Alliance Media

Alliance Media

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About us:

Alliance Media is widely recognized as the pan-African leader in Outdoor and Airport Advertising, having the widest coverage on the African continent, and having been awarded as the best billboard company in Africa.

Operation across Africa, with 25 years' experience, we have been awarded the European Union award for innovative media and the prestigious independent PMR award for "Best Outdoor Advertising Company" in multiple markets for the past ten consecutive years.

About the role:

Once a contract for outdoor media has been signed by the sales executive the SSA Post-Sales Support Co-ordinator has overall responsibility for ensuring that delivery happens, and the client experience is good.

The SSA Post-Sales Support Co-ordinator must be a good communicator and problem solver, dedicated to providing top level customer service to ensure a great client service experience.

Responsibilities:

Main activities will include:

CRM Management / Client Liaison - General

Sending rollout updates to clients
Addressing/solving client queries
Managing /resolving operational issues for the client

**Roll

Outs*
Request chase lists from relevant incountry teams
Check and send the chase lists and uploading instructions to clients
Consolidate multiple chase lists where necessary
Address any artwork/specs queries
Receive and download artwork from clients
Send JPEGS to clients for approval
Send print instruction for production to proceed, for the Approved JPEG's.
Follow up with local operations teams and ensure the rollouts are happening in a reasonable timeline and update clients daily
Follow up for photobooks and send to client
Ensure photo books correct as per contract
Collect and send monthly photobooks and follow up for those that are not sent by the deadline

Change of Artwork

Receive notification of intention to change artwork and advise relevant teams to prepare accordingly
Request necessary PO/CI from clients (where applicable)
Invoice client for artwork change
Receive the artwork then follow the rollout process above

Sage CRM, Orbfusion and X3

Prepare all required orders in the system for printing and changes of artwork to proceed
Generate the Printing Order and ensure they are fully approved before submitting printing instruction

Adhoc

Doing client recons for clients for renewals, available spend etc
Sending out briefs/requesting additional information from prospective client
The company reserves the right to change these key performance areas and their geographical location where they should be performed from time to time at its own discretion

Qualification: