Post-sales Support Co-ordinator - Illovo, South Africa - alliance media

alliance media
alliance media
Verified Company
Illovo, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Once a contract for outdoor media has been signed by the sales executive the SSA Post-Sales Support Co-ordinator has overall responsibility for ensuring that delivery happens, and the client experience is good.

The SSA Post-Sales Support Co-ordinator must be a good communicator and problem solver, dedicated to providing top level customer service to ensure a great client service experience.


Responsibilities:


Main activities will include:

CRM Management / Client Liaison - General

  • Sending rollout updates to clients
  • Addressing/solving client queries
  • Managing /resolving operational issues for the client
**Roll

  • Outs*
  • Request chase lists from relevant incountry teams
  • Check and send the chase lists and uploading instructions to clients
  • Consolidate multiple chase lists where necessary
  • Address any artwork/specs queries
  • Receive and download artwork from clients
  • Send JPEGS to clients for approval
  • Send print instruction for production to proceed, for the Approved JPEG's.
  • Follow up with local operations teams and ensure the rollouts are happening in a reasonable timeline and update clients daily
  • Follow up for photobooks and send to client
  • Ensure photo books correct as per contract
  • Collect and send monthly photobooks and follow up for those that are not sent by the deadline

Change of Artwork

  • Receive notification of intention to change artwork and advise relevant teams to prepare accordingly
  • Request necessary PO/CI from clients (where applicable)
  • Invoice client for artwork change
  • Receive the artwork then follow the rollout process above

Sage CRM, Orbfusion and X3

  • Prepare all required orders in the system for printing and changes of artwork to proceed
  • Generate the Printing Order and ensure they are fully approved before submitting printing instruction

Adhoc

  • Doing client recons for clients for renewals, available spend etc
  • Sending out briefs/requesting additional information from prospective client
  • The company reserves the right to change these key performance areas and their geographical location where they should be performed from time to time at its own discretion

Qualification:


  • Business, Sales and Marketing or related Diploma/ Degree

Preferred Skills:


  • Advanced proficiency in MS Office: Excel and PowerPoint
  • Minimum of two years working experience
  • Experience of business / sales support
  • Strong desire to learn along with professional drive
  • Excellent communication and Interpersonal skills
  • Capability to complete tasks on time, with attention to detail
  • Organizational and recordkeeping skills
  • Customer focus and service orientation

Pay:
R15, R18,000.00 per month


Ability to commute/relocate:

  • Illovo, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:


  • Diploma (required)
Application Deadline: 2023/06/25
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