Post-sales Support Co-ordinator - Rosebank, South Africa - Alliance Media

Alliance Media

Verified Company

Rosebank, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The roles and responsibilities of this position are as detailed below

Once a contract for outdoor media has been signed by the sales executive the SSA Post-Sales Support Co-ordinator has
overall responsibility for ensuring that delivery happens, and the client experience is good.

The SSA Post-Sales Support Co-ordinator must be a
good communicator and
problem solver, dedicated to provided top level customer service to ensure a great client service experience.

CRM MANAGEMENT/ CLIENT LIAISON - General

Sending rollout updates to clients
Addressing/solving client queries
Managing /resolving operational issues for the client
Liaising with clients for PO number/CI number for invoicing
Following up for expected artwork

ROLL- OUTS

Prepare chase lists as per the signed contract.
Send the chase lists and uploading instructions to clients.
Address any artwork/specs queries.
Consolidate multiple chase lists where necessary.
Receive and download artwork from clients.
Follow up for Jpegs.
Send JPEGS to clients for approval.
Send print instruction for production to proceed if there are no client changes.
Follow up with local operations teams and ensure the rollouts are happening in a reasonable timeline and update clients daily
Receive Proof of Flighting, prepare photobooks and send to client
Ensure photo books correct as per contract.
Collect and send monthly photobooks and follow up for those that are not sent by the deadline.

CHANGE OF ARTWORK

Receive notification of intention to change artwork and advise relevant teams to prepare accordingly.
Request necessary PO/CI from clients (where applicable)
Invoice client for artwork change (production Invoice)
Ensure invoice is sent to client by finance team
Copy sent with the Proof of flighting.
Receive the artwork then follow the rollout process above.

Salary:
R17 000,00 - R18 000,00 per month

Application Deadline: 2024/03/29

Expected Start Date: 2024/03/19