Call Centre Team Leader - Midrand, South Africa - MiWay

MiWay

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Who are we?

Grade 12/Standard 10/NQF
BCom Degree (Optional)

Minimum Experience Required

Minimum 5 years short term insurance experience
Minimum 3 years Claims experience
Minimum 2 years Supervisory/Management experience Reporting and Managing Key Team Deliverables
Monitoring of the daily dashboard to ensure adherence to SL
Monitoring the teams accurate and efficient processing of claims
Contribute towards continuous improvement and innovation at process and procedure level
To ensure that all claims processing and queries are attended to accurately and within the agreed turnaround time
Monitoring of daily performance statistics and workforce management
Daily claims focus and work allocation
Must be highly proficient in dealing with clients at all levels
Assist clients with escalated queries and provide suitable query resolution
Accurate completion of people management tasks on a daily basis
Ongoing feedback to clients
Prepare monthly reports of your team's performance People and Team Management
Ensuring participative leadership and strong communication within the team
Collaboration with all business areas
Coaching and peer to peer learning
Developing of all employees and ensuring smooth on boarding for new employees.

Essential Attributes

Written and verbal communication skills
Attention to detail
Supervisory skills
Client Centric
Selfmotivated, inspire & lead others
A high motivation and desire to excel
Problem solving skills and solution oriented
Flexibility
Ability to multitask and cope with pressure
Performance management experience
Commitment to personal and team goals through regular coaching
Professionalism
Good interviewing skills
Provide technical guidance to ensure your team reaches and exceeds their goals
Aspire to be the Manager's successor
Analyse your team's claims to ensure optimal quality through adhoc audits
Design and monitor your team's roster schedule Knowledge and Skills Drive leads and service targets Coaching, quality and compliance Reporting and communication Management of employees Personal Attributes Decision quality
Contributing independently Interpersonal savvy
Contributing independently Plans and aligns
Contributing independently Directs work
Contributing independently Core Competencies Cultivates innovation
Contributing independently Customer focus
Contributing independently Drives results
Contributing independently Collaborates
Contributing independently Being resilient
Contributing independently Turnaround time

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed.

MiWay is committed to transformation and embracing diversity.

This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.