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    Remote Arabic Sales Agent - Western Cape, South Africa - Merchants

    Merchants
    Merchants Western Cape, South Africa

    5 days ago

    Default job background
    Contract - long term
    Description

    Remote Arabic Sales Agent

    About the campaign:

    They use technology to deliver the world's largest and most trusted network of safe, sustainable and secure contractors, suppliers and subcontractors. They provide impactful risk and compliance solutions to third-party contractors and connect hiring companies with safe and sustainable suppliers.

    Job Description:

  • Moderate all customer reviews and respond to email queries.
  • Meets or exceeds quality and productivity goals assigned by management.
  • Demonstrates clear and polite written and oral communication.
  • Maintains a positive and professional demeanour and portrays the company in a positive light.
  • Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels.
  • Follows company policies and processes in order to process customer requests appropriately.
  • Demonstrates knowledge and use of departmental resources, policies, and procedures.
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience.
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service.
  • Proactively communicates system and process issues, and customer feedback trends to management.
  • Exceeds customer expectations by going above and beyond.
  • All other duties as assigned.

    • Requirements

  • Matric / NQF Level 4 qualification
  • Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
  • Strong command of the English and Arabic languages.
  • Interactive customer service environment required.
  • Pervious Sales experience is required
  • Related experience in the food and/or retail industry considered an asset.
  • Strong and developed oral and written communication skills, including typing, spelling and grammar.
  • Demonstrated ability to implement change efforts.
  • Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
  • Advanced knowledge of PCs and familiarity with system navigation.
  • Positive attitude and demonstrated ability to get along with others.
  • Professional, empathetic and naturally caring conversational style.
  • Display tact and diplomacy in handling all levels of customer interaction.
  • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
  • Ability to work the international hours.
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