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Midrand

    Night auditor - Midrand, South Africa - MERCURE

    MERCURE
    MERCURE Midrand, South Africa

    1 week ago

    Default job background
    Full time
    Description
    Job Description

    We are looking for a full-time Night Auditor who will assist with the night operations of the hotel and be responsible for creating a warm and personalized welcome experience for our guests overnight. You will perform the end-of-day auditing, reporting, and balancing for all departments and hotel functions.

    What you will be doing:

    • Welcoming our late arrival guests and fare welling our early departures
    • Ensure the smooth and efficient running of the Hotel's overnight operation, maintaining guest satisfaction and the safety and security of the property
    • Taking initiative to ensure that interactions with our customers are positive and productive
    • Actively resolving complaints and challenges presented by customers
    • Undertake the daily reconciliation of the Hotel's trading, including the checking and preparation of reports, completing audits, and collating the necessary paperwork for departures
    • Preparing and distributing relevant reports to relevant departments
    • Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately
    • Providing efficient service for guest registration and departure by checking in and out guests as required
    • Serve overnight room service, including the preparation of dishes
    • Maximizing guest satisfaction as well as the safety and security of the property.
    • Attending to guests efficiently and effectively to ensure total customer satisfaction
    Qualifications

    The must-haves:

    • Be a night owl who enjoys working alone
    • Exceptional customer service & communication skills
    • Excellent time management skills and the ability to work autonomously
    • A hands-on team player with a can-do attitude
    • Initiates contact and establishes rapport easily
    • Willingness to take ownership and have the initiative to carry out different tasks as required
    • A good understanding of finance and accounting practices
    • The ability to coordinate multiple tasks whilst maintaining attention to detail
    • Knowledge of Opera PMS is a bonus
    • An ability to work 11:00pm to 7:00am and the flexibility to work weekdays, weekends and public holidays
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