Food and Beverages Manager - Sea Point, South Africa - Newmark Hotels

Newmark Hotels
Newmark Hotels
Verified Company
Sea Point, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

DUTIES & RESPONSIBILITES

  • Ensure that all company policies, procedures and SOPs are adhered to
  • Attend HOD and any other meetings as required
  • Ensure effective communication through attending meetings and imparting information at regularly held staff meetings
  • Performance appraisals/ reviews
  • Prepare, control and submit budgets
  • Plan/ direct and control the department, roster staff
  • Supervise staff effectively
  • Identify training needs and implement training when required
  • Effective control of sales and all beverage stock by working closely with F&B Controller
  • Knows menu items, daily specials and seasonal foods and ensures that departments are aware too
  • Ensure that uniform standards are adhered to
  • Liaise with kitchen regarding changes and passes info to the F&B staff
  • Ensures tables are set in accordance with company standards
  • Maintain excellent and courteous relationships with guests and ensure that guest complaints/ requests are managed timeously
  • Ensure that bills are correctly compiled and presented to guests
  • Exhibits good personal deportment, appearance and attitude in a manner that will enhance guest experience and satisfaction
  • Completes daily void reports, recording and accounting for all negative postings for reporting
  • Responsible for F&B cost percentage figures
  • Report any maintenance defects to the Maintenance Department
  • Maintain highest standard of hygiene within the property
  • Drive and own the consistent implementation of restaurant concept and food offering
  • Design brand relevant food experiences and special events that can be marketed to drive revenue
  • Lead team and concept to ensure memorable guest experience
  • Leadership of front of house team to ensure that:


  • Training is given

  • SOPs, menus and service
  • Team is purposeful and motivated
  • A high performance, respectful culture is created
  • Communication within team is effective
  • Feedback occurs regularly
  • Ensure that staff is well groomed
  • Draft and collate relevant daily, weekly and monthly reporting
  • Any other adhoc duties that may be required

CORE COMPETENCIES

  • Clear communication skills written and verbal
  • Strategic and creative restaurant operation skills
  • Excellent attention to detail, able to use initiative and interpersonal skills
  • Highly responsible, reliable, proactive and trustworthy
  • Presentable, wellspoken and professional individual
  • Act in good faith & in the best interest of the Company at all times
  • High guest centric approach to ensure overall customer service
  • Positive attitude, Team player, Leader
  • Must be able to work shifts, weekends and holidays

MINIMUM REQUIREMENTS

  • At least 5 years previous F&B management experience at a properties/restaurants
  • Appropriate tertiary qualification

Job Type:
Permanent


Education:


  • Diploma (preferred)

Experience:


  • F&B management: 5 years (preferred)
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