Porter - The Rockefeller Hotel - Cape Town, South Africa - Newmark Hotels

Newmark Hotels
Newmark Hotels
Verified Company
Cape Town, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Title:
Porter

The Rockefeller Hotel - Cape Town

DUTIES & RESPONSIBILITES

  • Ensure that all company policies, procedures & SOPs are adhered to
  • Personally demonstrates a commitment to guest services in responding promptly to guest requirements
  • Maintains the appearance of the Frontoffice department in accordance with company policies & procedures
  • Assist arrival & departure guests with luggage
  • Be aware of daily events, VIP & group arrivals & prepare in advance
  • Assist with the rooming of arrival guests when required
  • Liaise with Duty Managers to obtain taxis for guests
  • Ensure security of guest luggage left in your care & safely store it & issue guests with a luggage tag
  • Know guest names to personalise the greetings
  • Accurate knowledge of hotel facilities & services offered to promote hotel
  • Answer guest queries & resolve problems if able to otherwise seek assistance from reception
  • Know the names, functions & locations of Management team
  • Be aware of daily function, events VIP & group arrivals
  • Completes end of shift procedures in accordance with company policies & procedures
  • Any other duties that may be required

CORE COMPETENCIES

  • Excellent communicator
  • Excellent command of English both written & verbal
  • Customer service
  • Able to plan, prioritise & work well under pressure
  • Act in good faith & in the best interest of the Company at all times
  • Good team player
  • Ability to work shifts, weekends & public holidays

Salary:
R4, R5,500.00 per month


Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)
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