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Cape Town

    Director - Transitions - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    3 days ago

    WNS Global Services background
    Description
    Job Description

    Thorough project planning and reporting to clients, internal stakeholders and transition leaders

    Thorough and proactive project review – Risk, Issue, escalation and milestone management

    Identify areas for efficiency improvement and implementing the same

    Build close rapport with key internal stakeholders and clients

    Manage project escalations and conflicts in projects

    Mentor and coach direct reports to aid in their development

    Strong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

    Customer Experience – understand client needs, wants and expectations and manage them effectively

    Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

    Required to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition Methodology

    Respond to RFI/ RFPs along with the solutions team

    Able to take on additional responsibilities in the transition function (e.g. capability building)

    Qualifications

    Matric

    Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

    Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

    Strong CRM skills

    Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc

    PMP or other project management certification is a plus

    Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

    Supplemental:Maintaining an established work schedule and strong work ethic

    Very strong analytical, planning, organizational, and time management skills

    Strong research skills including gathering and analyzing data from multiple sources

    Effective reporting and documentation skills

    Ability to maintain discretion and confidentiality

    Working in a cross-functional team and environment

    Financial acumen

    Interpreting and applying rules, regulations, policies, and procedures

    Technology and system orientation

    Effective in using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges

    Effectively using organizational and planning skills with attention to detail and follow through

    Additional Information

    Ability to work shifts

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