National Key Accounts Manager - Cape Town, South Africa - The Joblink

The Joblink

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Contact person for this position:
Rayleen Lentz

PURPOSE OF THE ROLE

KEY RESPONSIBILITIES
-
Relationship Management:Building and maintaining strong, long-term relationships with key clients, understanding their needs, and ensuring their satisfaction.
-
Account Development: Identifying opportunities for account growth and upselling additional products or services to key clients.
-
Strategic Planning: Developing account-specific strategies to meet the client's objectives and align them with the company's goals.
-
Communication: Serving as the main point of contact for clients, facilitating effective communication between the client and the company.
-
Problem-Solving: Resolving any issues or challenges that arise, ensuring a positive client experience.
-
Data Analysis: Analysing data related to the account's performance, market trends, and competitor activity to make informed decisions.
-
Contract Management: Managing contracts, agreements, and pricing negotiations with key clients.
-
Cross-functional Collaboration: Collaborating with other departments within the company, such as sales, marketing, and customer support, to meet client needs.
-
Reporting: Preparing regular reports and updates on key account status, performance, and future plans.
-
Customer Feedback: Gathering and incorporating client feedback to improve products or services and enhance the overall customer experience.
-
Retention and Growth: Focusing on both retaining existing clients and finding opportunities for account expansion.
-
Market Research: Staying informed about industry trends, market dynamics, and competitors to identify opportunities for growth.

QUALIFICATIONS & EXPERIENCE

Bachelor's degree in Business, Marketing, or a related field.
Proven experience in key account management or a similar role.
Strong problemsolving abilities.

COMPETENCIES REQUIRED

Building and maintaining relationships in support and living out the company culture.
Friendly, helpful, confident yet humble, and able to work well in a team.
Ability to work in a highly competitive and dynamic environment.
Ability to communicate fluently in English (written and verbal)
Excellent communication and interpersonal skills.
Strong problemsolving abilities.

Salary - Market Related