Ras Client Services Team Lead - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Description

To lead a client facing team of professionals by ensuring delivery of quality and consistent service to the organisation's internal and external stakeholders

To proactively manage the team's day to day deliverables and ensure the team meets and exceeds client agreed turnaround times on all requests received

Enable the team to service clients seamlessly, after the onboarding process on the respective channel(s) and technical requirements have been established
Set specific goals and objectives for each team member and develop a roadmap of meeting these goals and objectives per team member
Forecast and assess the client's volume of business transactions and ensure the maintenance of these volumes each month
Collaborate with the analytics team to analyse the client volumes and recommend next best action, and/or identify opportunities to improve the client's effectiveness and efficiency
Support the team to maintain and optimise products and channels made available to respective clients
Enable and equip relationship teams with relevant data to reduce manual activity within the team for the team to become more proactive when engaging clients
Drive a selfmanagement and development culture where information regarding successes, issues, trends, and ideas are actively shared

Job Details

Application Closing Date

16/04/24