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Umhlanga

    Dutch Speaking Client Care Agent - Umhlanga, South Africa - BGA Recruitment

    BGA Recruitment
    BGA Recruitment Umhlanga, South Africa

    Found in: Talent ZA C2 - 4 days ago

    Default job background
    Full time
    Description
    We are looking for someone who will be able to fulfil the following requirements:


    To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to.


    Key Performance Areas:
    Receipt and handling of inbound & outbound calls.


    • Ensure that calls are answered timeously, handled efficiently, politely and professionally
    • Ensure that careful attention is paid to the information being provided by the caller
    • Provide accurate information/instructions to the caller, if required
    • Ensure that the call is carefully listened for accurate understanding of the call
    • Accurately comprehend the information that has been provided
    • Ensure the confidentiality of the information relating to the call
    Preparation of Reports (as required) and accurate record keeping.


    • Accurately capture the details received from the call.
    • Produce professional and detailed reports.
    • Assume responsibility for accuracy, and completeness of all tip-off reports
    • Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.
    Quality and risk management.


    • Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower
    General administration.


    • Follow correct procedures.
    • Provide assistance where required.
    About You
    You would need to have the following qualifications


    • A minimum of a matric qualification plus - 3 years working experience in a customer services orientated position is a prerequisite for this position
    • Any formal qualification will be an advantage
    You would need to have the following Experience and Technical competencies:


    • - 3 years working experience, preferably in a contact centre would be an advantage
    • An excellent command, ie. 100 % fluency in the Dutch and English languages is a necessity
    • Fluency in any other Foreign language i.e. Arabic, French, Spanish, German will be an advantage
    • All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
    • Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required
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