Food & Wine Manager (Rg) - Stellenbosch, Western Cape, South Africa - HotelJobs

HotelJobs

Verified Company

Stellenbosch, Western Cape, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

A beautiful 4* Hotel situated in the grounds of an historic Wine Estate in the Stellenbosch area is searching for a highly experienced
FOOD AND WINE MANAGER.

Reports to :
General Manager

The Food and Wine Manager is responsible for developing the strategic and operational direction and annual plans for Food and Wine operations, specifically including the Kitchen team, befitting a Village Farm Hotel, across the organisation.

The Food and Wine Manager works closely with the senior leadership teams of the organisation to ensure Food and Wine operations support and are aligned with the wider objectives of the organisation.

The role creates the systems and conditions that enable the Food and Wine operations to provide guests with outstanding Food and Wine services that are of exceptional quality, and aligned with the Food philosophy of the organisation.

The Food and Wine Manager is responsible for coordinating the development of the organisation wide annual plans for the Food and Wine operations.

This includes the supporting budgets, manning needs and CAPEX requirements.

The role works closely with Heads of Department and the Food and Wine leadership to ensure the implementation of plans and successful execution of the strategic intent of the Food and Wine function.

The Food and Wine Manager monitors the performance of Food and Wine operations across the organisation, ensuring that the Food and Wine team continuously develops and displays, at all times, the level of competence, professionalism, excellence, protocol and etiquette that is expected at the hotel

_ KPI's_
-
Customer Related

Effectiveness of Food and Wine annual objectives and activities plans
Quality of directing and monitoring Food and Wine operations

-
People Related

Effectiveness of coordination between all Food and Wine teams
Quality of the Food and Wine leadership's technical and 'soft' skills

-
Process Related

Achievement of quality improvements as agreed by the ManagementTeam and Quality Committee
Completeness of policies, processes and standards to govern the activities of the Food & Wine Teams

-
Finance Related

Timeliness and completeness of submission, and adherence, to the Food & Wines annual budget
Average Spend
Covers per day
Cost of Sales

_ Roles & Responsibilities_
Key Dimensions

Major Activities
-
General Responsibilities

Develop policies, processes and standards to ensure effective highquality Food and Wine service is provided to guests
Develop and implement key Wine focused offerings in collaboration with the Company's Wines team to support the brand
Codevelop and operate dialogue and meeting room offering
Develop and implement processes to understand the Food and Wine needs and expectations of guests
Develop and implement processes that facilitate immediate response to Food and Wine requests received from guests
Provide direction, oversight and guidance to the Food and Wine teams
Develop the company wide annual plan and activities for the Food and Wine departments
Assist the Human Resources function in attracting and selecting suitable employees for the Food and Wine functions
Develop with senior Food and Wine leaders, housekeeping and the stewarding department effective parstock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, table linen and other items required for the operation of Food and Wine departments
Ensure Food and Wine departments implement all relevant security and health and safety policies, processes and procedures ensuring compliance with local legislation
Develop and ensure implementation of an effective key control system for areas relevant to the Food and Wine department, ensuring safety and security of residents, equipment and supplies
Facilitate communication and collaboration of Food and Wine leadership teams across the organisation
Establish and maintain effective working relationships with suppliers of Food and Wine supplies
Develop processes to monitor the performance of contractors that provide services to the Food and Wine function
Ensure to remain up to date with the latest development in Food and Wine services, equipment and trends

-
Customer Specific Responsibilities

Ensure Food and Wine functions across the organisation provide impeccable customer service to guests and Hotel Teams consistently
Prepare regular reports for management, indicating the status and performance of the Food and Wine department
Include Food and Wine performance data and indicate how this compares to the set targets

-
People Specific Responsibilities

Effectively lead the Food and Wine leadership team by being a positive role model of the hotel values, providing a common vision and effective communication
Ensure the development of a culture of service excellence and delivery among the senior Food and Wine team so they take pride in what they do, take personal responsibility