Capita Jobs in South Africa

Head of Quality Overview · Directs all activities and staff responsible for quality assurance of all products and services. Ensures operations meet the highest standards of quality and regulatory compliance. · Key Responsibilities: · Championing Quality and Compliance: Govern the ...

Ensuring efficient and effective resolution of customer issues and concerns is key to this role. More experienced Customer Advisors may coach others and support resolving escalated complaints according to business, policy, and legal requirements. · This position involves achievin ...

This is a full-time on-site role for a Customer Service Advisor located in Cape Town. The Customer Service Advisor will handle day-to-day customer support activities, including responding to customer inquiries, maintaining a professional telephone manner, and ensuring high levels ...

As a Customer Advisor, you will ensure that customer issues and concerns are answered efficiently and effectively. · You will achieve customer and client KPI targets in relation to all contacts received via multiple channels while working within the requirements of data protectio ...

Overview · Directs all activities and staff responsible for quality assurance of all products and services · Job title: Head of Quality & Compliance Assurance (Pipeline) · Job Description : · The Head of Quality Operational Compliance and Assurance will lead the charge in ensurin ...

A Junior Network Deployment Engineer is responsible for assisting in the installation, configuration, and maintenance of computer network systems. · 24 x 7 support for network infrastructure · Implementing & Management of Local Area network (LAN). · implementation & Management of ...

Customer Service Agent page is loaded## Customer Service Agentremote type: Oparte na pakiecie Officelocations: Cape Towntime type: Zatrudnienie w pelnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: ********The purpose of this role is to leverage AI tools and ...

OverviewThe purpose of this role is to support Capita's resilience programmes and tooling. · Group roles focus on C2 support development account maintenance and reporting as well as additional activity relating to SharePoint administration and Office 365 tooling. · Divisional rol ...

Job Title · Customer Advisor (Sales through service) · Primary Responsibilities · Providing excellent customer service with a key focus on doing the right thing for each customer and delivering solutions that meet their individual needs. · Identifying vulnerable customers and ada ...

As a Finance Manager at Capita, you will play a crucial role in supporting the business by providing accurate and timely financial information and analysis. Your responsibilities will include leading a team of Finance Managers, business partnering with Sales and Operational leads ...

Job Title · Customer Advisor - Fixed Term Contract Positions · Job Description · As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to increase the prof ...

Job Description for Resilience Analyst at Capita · About the Role: · The purpose of this role is to support Capita's resilience programmes and tooling, focusing on C2 support development. · Support resilience programmes and tooling development. · Focus on C2 support development. ...

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. · Deliver an excellent customer experience ...

Search by keywords and/or using the filtering optionsJoin the Capita Crew · Hey there, future superstar · We're Capita, a global leader in customer experience, and we're on the hunt for vibrant, ambitious individuals to join our award-winning team. · If you're looking to skyrocke ...

Ensures that customer issues and concerns are answered efficiently and effectively. · More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.Job title: Customer AdvisorJob Descriptio ...

The purpose of this role is to leverage AI tools and platforms to handle advanced customer problem-solving, provide empathetic support during emotionally charged interactions, and collaborate effectively with AI systems to deliver personalized and efficient customer experiences. ...

Supervises the day-to-day activities of a team of customer service advisers in a customer service operation. · Job title: · Team Leader · Job Description: · Team Leader · Our Team Leaders are the heartbeat of our business. · They are responsible for building an effective team of ...

Project Manager be responsible for the whole lifecycle of the project, from initiation, design and build, through to delivery and handover to the live environment. · To ensure successful deliveryyou will produce the necessary project documentation, including PIDs, project plans, ...

Our Team Leaders are the heartbeat of our business. They are responsible for building an effective team of Customer Experience Advisors, with our customers at the heart of everything we do. Team Leaders are responsible for the daily support and guidance of a team, which includes ...

Customer Service Advisor (Seasonal Contract) · Customer Service Advisor (Seasonal Contract) · As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service/experience to incr ...