Zulpha Moyce

As a highly skilled and successful customer service specialist with a proven ability to ensure outstanding
customer experiences, I possess a breadth of knowledge and experience that will allow me to contribute
toward the success of a company.
My background includes providing friendly assistance to customers via phone, email, and live chat while
successfully enhancing customer response strategies and managing overall customer service
functionality. Taking customer orders, responding to inquiries and concerns, and recommending
alternative products to drive sales are just a few of the areas in which I excel, consistently demonstrating
an unwavering commitment to optimizing customer loyalty. Throughout my experience, I have become
adept at solving problems, collaborating with fellow team members, and proactively following up with
customers—all while demonstrating a steadfast focus to customer service excellence.
The following achievements demonstrate my qualification for this position:
Thriving as a customer support specialist with providing full customer service while placing orders,
scheduling shipments, tracking packages, and swiftly resolving issues.
Initiating new accounts, gathering and entering customers’ data to create their full profiles; sharing
appropriate information with the sales and marketing team to drive customer awareness and stimulate
discount/special offers.
Updating and maintaining customer-specific price records and product files, enabling any customer
service representative to quickly locate order information and provide rapid service to customers.
My proven dedication to optimizing customer service and support, along with my exceptional problem-
solving and team collaboration talents, will contribute immensely to the success of your company.

As a highly skilled and successful customer service specialist with a proven ability to ensure outstanding
customer experiences, I possess a breadth of knowledge and experience that will allow me to contribute
toward the success of your company.
My background includes providing friendly assistance to customers via phone, email, and live chat while
successfully enhancing customer response strategies and managing overall customer service
functionality. Taking customer orders, responding to inquiries and concerns, and recommending
alternative products to drive sales are just a few of the areas in which I excel, consistently demonstrating
an unwavering commitment to optimizing customer loyalty. Throughout my experience, I have become
adept at solving problems, collaborating with fellow team members, and proactively following up with
customers—all while demonstrating a steadfast focus to customer service excellence.
The following achievements demonstrate my qualification for this position:
Thriving as a customer support specialist with providing full customer service while placing orders,
scheduling shipments, tracking packages, and swiftly resolving issues.
Initiating new accounts, gathering and entering customers’ data to create their full profiles; sharing
appropriate information with the sales and marketing team to drive customer awareness and stimulate
discount/special offers.
Updating and maintaining customer-specific price records and product files, enabling any customer
service representative to quickly locate order information and provide rapid service to customers.
My proven dedication to optimizing customer service and support, along with my exceptional problem-
solving and team collaboration talents, will contribute immensely to the success of your company.

I have over 15 years of customer service experience