William Robertson

To whom it may concern, 

Kindly find attached my CV for your consideration and perusal. 

My experience is vast and stretches through business within South Africa to the shores of England, Australia as well as the U.S. The focus of my training and work experience over the past two decades has predominantly been focused within travel, hospitality, managing teams and of course customer service. 

I have had a very blessed and stable career up until Covid hit our industry and for that reason I have had to make drastic decisions on a way forward. Which is how I obtained my current position as Retreat Manager, onboard Celebrity Cruises. My current position is in a nutshell, managing a boutique hotel, within a hotel. I am in charge of all the Suites, the guests that stay in these suites as well as an extremely well-trained team of concierge and butlers. 

The role also requires me to run and manage the exclusive retreat lounge and Retreat Sundeck. Another huge part of the role is to arrange events like weddings, exclusive sail-away cocktail parties and other special events. These are our highest paying guests and literally anything they want, I am at their beck and call. 

I have also worked for companies like the Legacy Hotel Group and of course Tourvest, representing American Express concierge services and their leisure brand as their National Operations Manager. 

All of the above is detailed in my resume. 

The reason I am seeking a position back in South Africa is purely that I feel the industry is slowly returning back to the norm. Although I love travelling and the diversity of the cruise ships, I find that as a mature individual I would like to return back home and lay roots once again. A new beginning if you will. 

I would relish the opportunity to meet with you and sincerely hope that my resume appeals to available positions within your organization. 

Kind regards, 

William Robertson

PRACTICUM EXPERIENCE

• Event Management

• Marketing Management

• Operations Management
• Hospitality

• Customer Services
• Financial Management
• F&B

Management

SKILLS &

ATTRIBUTES

• Excellent interpersonal and communication skills

• Ability to create and manage sales strategies, promotions etc

• Ability to manage within budget

• Strong  organisational  skills

• Problem-solving and decision making capacities

• Ability to work independently and in a team
• Friendly, flexible and a

sense of humour EDUCATION & TRAINING

• Fideleo
• STCW Certification

• Kronos
• Madalia
• Amadeus

• Sabre
• Microstrategy (Reporting System)
• AGM (Back and Front

Office MPRACTICUM EXPERIENCE

• Event Management

• Marketing Management

• Operations Management
• Hospitality

• Customer Services
• Financial Management
• F&B

Management

SKILLS &

ATTRIBUTES

• Excellent interpersonal and communication skills

• Ability to create and manage sales strategies, promotions etc

• Ability to manage within budget

• Strong  organisational  skills

• Problem-solving and decision making capacities

• Ability to work independently and in a team
• Friendly, flexible and a

sense of humour EDUCATION & TRAINING

• Fideleo
• STCW Certification

• Kronos
• Madalia
• Amadeus

• Sabre
• Microstrategy (Reporting System)
• AGM (Back and Front

Office Management

System)

• Travelit (Online Corporate Travel Management System)
• Digital Trip (OTA platform and

B2B       implemented)

• Rockit Innovative Solution (OTA platform and B2B implemented)

• Devops – Project management tool

• Microsoft Office Suiteanagement

System)

• Travelit (Online Corporate Travel Management System)
• Digital Trip (OTA platform and

B2B       implemented)

• Rockit Innovative Solution (OTA platform and B2B implemented)

• Devops – Project management tool

• Microsoft Office Suite

Matric - But 20 years of after school systems training, seminars and leadership training.