Vincent Mamakoko

I am a self- motivated, result driven, well organized and competent collaborator with over 15 years’ experience and Agile expertise in IT operation of which 10 years focused on maintaining, monitoring integration systems and configurations within Absa bank. Great proficient skills of DevOps operation which resulted in ensuring stability of various and highly complex integrated platforms. Interpersonal and critical thinker with excellent reputation for resolving major incidents and problems by 99%, boosting customer confidence which resulted in return on investment (ROI). Exceptional experience on how to nurture and manage deep customer relationships on all levels and communicate effectively to keep stake holders informed of progress until incident is resolved and closed. I pride myself in taking ownership of challenging problems, testing and deployment of integration changes in production and disaster recovery (DR) estate. Detail orientated person with skills to develop and maintain business continuity (BCM) procedures using ITIL standardized process and achieved 100% completion of DR with no high severity incidents. With more than 8 years’ experience as IT Support Lead where I successfully led a diverse team, I can be relied upon to deliver everything that I set out to achieve, including the following: 

•Develop and maintain business continuity procedures.
•Working experience in confluence and JIRA.

•Facilitate start of day health check and attend operational meetings. 

•Bring support and experience of Oracle Enterprise Data Quality.

 •Mitigate operational and business risks.

Competency:

•Working experience of FTP(Globalscape).
•15 years’ experience maintaining and monitoring integration systems in Financial Services.
•High Proficiency in all Microsoft Packages.
•Organizational skills with ability to communicate effectively
•Matric
•ITIL IT processes,
•ITIL Support Analysis,
•ITIL Service Management.

FOUNDER

• FETOLA MOGOPOLO ENTERPRISE | JOHANNESBURG JAN 2021 - JUN 2023
• Manage operational planning by developing short-term work plans in line with Fetola Mogopolo business systems and strategy.
• Provide refining of policies, processes, systems and improve alignment with related business trend processes and systems.
• Manage and facilitate delivery of section-specific outputs and timeous delivery of stock as per SLA and readiness of solutions to transition into operations.
• Develop & implement day to day running and management of the enterprise which include marketing and promotion of enterprise.
• Participate in the development, implementation, & evaluation of a safety, risk, security, health, & environmental management programme.
• Facilitate the management of the health & safety system requirements & awareness.
• Apply occupational health, safety, & environmental principles & protection procedures.
• Develop & implement Safe Working Practices & safe work procedures including safe manual handling procedures.
• Continually monitor, measure, & trend Fetola Mogopolo performances to highlight & reduce risks & concerns.
• Review and revise on SHE requirements and developments of entity at large.
• Facilitate action teams & improvement programs to continually improve upon
• identified risks.

NOSA COLLEGE | JOHANNESBURG

SAMTRAC-2022

Safety Management training.

Risk Assessment and mitigation.

Safety and compliance

NOSA COLLEGE | JOHANNESBURG

ISO45001 CERTIFICATE-2022

FOSTER MELLIAR | JOHANNESBURG

ITIL OPERATIONAL SUPPORT AND ANALYSIS CERTIFICATE-2010

FOSTER MELLIAR | JOHANNESBURG

SERVICE MANAGEMENT-2008

MOKGERETLI HIGH | JOHANNESBURG

HIGHER NATIONAL CERTIFICATE-1993

Grade 12

LOYALIST | JOHANNESBURG

ITIL V3 FOUNDATION-2010