Thulani Khoza

Results driven Property Manager with 3+ years of experience overseeing day to day operations of residential properties. Proven track record of optimizing property performance and achieving targeted financial outcomes. Adept in property maintenance, tenant administration and budgeting. Skilled communicator with a strong ability to build and maintain relationships with tenants, owners, and suppliers. Dedicated to maintaining high standards of property management and ensuring the best return on investment for property owners. Seeking to leverage my expertise in property management to deliver exceptional results for your organization.

• SLA management.
• Managing on site ground staff.
• Managing day to day site operations.
• Preparing asset management reports.
• Implementing tenant retention strategies.
• Preparing and managing property budgets.
• Project management of CAPEX and OPEX projects.
• Preparing motivations for CAPEX and OPEX expenditures.
• Scheduling building inspections on Property Inspect software.
• Managing tenant arrears in conjunction with the finance department.
• Managing and monitoring assets financial performance on a monthly basis.
• Ensuring that monthly utility recoveries are recouped from service providers.
• Overseeing of tenant and onsite staff training programmes and tenant satisfaction surveys.
• Coordinating property maintenance and improvement projects with contractors and tenants.
• Customer relations management and handling of tenant queries and complaints that have been escalated by the Junior Property Manager.
• Performing regular site visits, monitoring all on-going maintenance and construction projects.
• Working with finance, credit control, leasing, and billings department in effectively resolving tenant issues, disputes, and contracts.
• Assisting with setting up appropriate marketing strategies to ensure efficient performance of the property.
• Maintaining building systems by contracting for repairs and services while complying with building codes and regulatory requirements.
• Vetting KYC documents for applications.
• Drafting housekeeping letters and notices.
• Receipting allocations from bank statements.
• Loading billings, adjustments, and recoveries.
• Managing arrears and credit control processes.
• Finalizing tenant accounts and deposit refunds.
• Obtaining credit checks and FICA where necessary.
• Drafting leases, addendums, and loading debit orders.
• Terminating leases and initiating eviction proceedings.
• Improving cash flow and tenant turnover to the portfolio.

BSc Construction Studies - Nelson Mandela University 2016

BSc Construction Management - Nelson Mandela University 2019

MSc Property Development and Management - Wits University 2023