Thoriso Mabalane

Supported AI-related workflows as a Virtual Assistant at Invisible Technologies, performing high-accuracy data entry, process optimization, digital task execution, and clear written communication—key foundations for annotation and model training work.

Developed strong judgment and guideline adherence as a Customer Service Operator at Cloudworkers UK, handling high-volume content review, moderating chat interactions, applying platform rules, and documenting cases within CRM systems.

Strengthened analytical skills by producing service insights, identifying user behavior patterns, and contributing to workflow improvements—experience directly transferable to AI evaluation and quality assessment.

Built consistency, precision, and attention to detail through years in fast-paced service environments, demonstrating reliability, critical thinking, and the ability to follow structured processes—core requirements for AI training roles.

Enhanced technical foundation through IT, UX, data fundamentals, and bug-testing studies, supporting your readiness for annotation tools, LLM evaluation tasks, and AI operations.

FNB App Academy / IT Varsity — App Development & UX Fundamentals (2025)

 • Alison — Data Science Fundamentals Certification (2024) 

• Test IO — Bug Testing Certification (2024) 

• International Hotel School — National Diploma in Culinary Arts (2014)