
Sinesipho Giyose
Technology / Internet
About Sinesipho Giyose:
As a dedicated Technician, I am on the lookout for a position that not only enables me to further hone my skills but also places a premium on delivering top-notch work. My goal is to secure a role that fosters my growth and evolution into an exceptional Software Developer, all while contributing to a culture of excellence and continuous learning.
Skills
Coding
Java,C++,C#,MySQL
web Development
Oracle Apex
Problem Solving Dependable and Responsible Self Motivated
Time Management is Skills Critical Thinking
Experience
- 2023-07- CURRENT - INTERNSHIP SUPPORT TECHNICIAN
- Department Of Health- Lilitha College Of Nursing
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to telephone, email and in-person inquiries regarding Computer operation, use and repair.
- Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
- Assisted with updating technical support best practices for use by team.
- Managed high levels of call flow and responded to technical support needs.
- Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Walter Sisulu University
N:dip Information Technology (software development)
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