Sinesipho Giyose

As a dedicated Technician, I am on the lookout for a position that not only enables me to further hone my skills but also places a premium on delivering top-notch work. My goal is to secure a role that fosters my growth and evolution into an exceptional Software Developer, all while contributing to a culture of excellence and continuous learning.

Skills

Coding

Java,C++,C#,MySQL

web Development

Oracle Apex

Problem Solving Dependable and Responsible Self Motivated

Time Management is Skills Critical Thinking

• 2023-07- CURRENT - INTERNSHIP SUPPORT TECHNICIAN 
• Department Of Health- Lilitha College Of Nursing

• Streamlined troubleshooting processes for increased efficiency and reduced downtime.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Responded to telephone, email and in-person inquiries regarding Computer operation, use and repair.
• Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
• Assisted with updating technical support best practices for use by team.
• Managed high levels of call flow and responded to technical support needs.
• Assisted users with software installation and configuration, ensuring optimal functionality across the organization.
• Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Responded to customer inquiries and provided technical assistance over phone and in person.

Walter Sisulu University 

N:dip Information Technology (software development)