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sibongile charmaine maseko

sibongile charmaine maseko

customer care agent

Services provided: Customer Support Representatives

Customer Service / Support

Benoni, Ekurhuleni Metropolitan Municipality
R70 / hour
Approximate rate

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About sibongile charmaine maseko:

Dedicated, organised and enthusiastic individual. I have a clear, logical mind with a practical approach to problem solving and drive to see things through to completion. I enjoy working in a team

Experience

Cartrack Retentions officer

Analyzing customer behavior. Gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions. Writing and presenting customer behaviors reports. Building positive relationships with customers and business associates.

 

Cartrack (Customer Care) Customer Care Agent / 21C / CEO Escalation agent

Assisting with account queries and Educating about Contracts Assisting clients with change of ownership, De Installation and Re Installation Respond to Escalated Queries within 2 Hours of receipt. Resolve Escalated queries within 1 business day. Resolve any system related reports received from agents. Prepare Statistics w.r.t attendance, leave and productivity.

Education

National Certificate in Business Management and End User Certificate Stanford Business Collage Degree in BCom Accounting Richfield Graduate institute of Technology Currently Studying

 

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