Magoda Manganyi
Services provided: Customer Support Representatives
About Magoda Manganyi:
Well spoken individual who thrives in a customer orientated field or position
Experience
Work Experience
Glomail (Glohold) promoter (sales rep)/administrative assistant
May 2011 – November 2011 Responsibilities
Promotions(sales)
Filing
Data capturing
Promoters scheduling
Stock control and ordering
Timesheet calculating
Affinity underwriting Managers
Retentions consultant
2 December 2013 – 6 January 2016 Responsibilities
Retaining clients
Recruiting prospective clients
Handling clients queries
Attending to broker requests
Cancellation of policies
Upselling companies products
Cell c / Apmc
Retentions consultant / Upgrades department
March 2016 - October 2016 Responsibilities
Retaining clients
Recruiting new clients
Handling clients queries
Upselling customers contracts
Upgrading customer contracts
Smollan Group
Consumer Lines Consultant
May 2017 - November 2017 Responsibilities
Escalating customers complaints
Ordering spare parts
Reporting defective products
Telephonic trouble shooting
General inquiry handling
Stock allocations
Bulk purchases
Warranty allocations
JSE investor services (Old Mutual )
Shares administrator (Call centre)
14th March 2018 – April 2019 Responsibilities
Share dealing
Assisting with the purchase of shares
FICA status updates
Dividend pay-out submissions
Advising on changes within old mutual (Managed separation)
Escalation of complaints
Assisting with transfers of shares and new share account applications
Sending out requirements to update various share accounts
Escalating received information to ensure all data is captured accurately
Service team assistant
April 2019 – to November 2021 Responsibilities
Updating shareholders personal information( Fica updates for individuals, estates, companies, trusts and legal entities)
Sending out relevant Fica requirements
Compiling tax certificates
Sending out bi annual statements
Issuing divided advice sips
Compiling online verifications for shareholders
Handling shareholders queries with regard to their shares
Dividend resubmissions
Assisting with the purchase of shares
1609 group pty ltd / Lotto star
November 2021 to November 2022 (Fixed term contract )
Contact centre Agent
Calling new customers to welcome them and thank them for joining lotto star
Advising of the various games and deposit processes
Processing players withdrawals
Assisting with the registration process
Upselling and assisting with big deposits
Education
Diploma in Business management and entreprenuership
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