Magoda Manganyi

Work Experience 
Glomail (Glohold) promoter (sales rep)/administrative        assistant
May 2011 – November 2011     Responsibilities
Promotions(sales)
Filing 
Data capturing 
Promoters scheduling 
Stock control and ordering 
Timesheet calculating

Affinity underwriting Managers 
Retentions consultant 
2 December 2013 – 6 January 2016    Responsibilities 
Retaining clients 
Recruiting prospective clients 
Handling clients queries 
Attending to broker requests
Cancellation of policies 
Upselling companies products 

Cell c / Apmc
Retentions consultant / Upgrades department  
March 2016 - October 2016     Responsibilities
Retaining clients 
Recruiting new clients 
Handling clients queries 
Upselling customers contracts 
Upgrading customer contracts

Smollan Group 
Consumer Lines Consultant 
May 2017 - November 2017     Responsibilities 
Escalating customers complaints 
Ordering spare parts 
Reporting defective products 
Telephonic trouble shooting 
General inquiry handling 
Stock allocations 
Bulk purchases 
Warranty allocations 
JSE investor services (Old Mutual )
Shares administrator (Call centre)
14th March 2018 – April 2019   Responsibilities  
Share dealing  
Assisting with the purchase of shares 
FICA status updates 
Dividend pay-out submissions  
Advising on changes within old mutual (Managed separation)
Escalation of complaints 
Assisting with transfers of shares and new share account applications 
Sending out requirements to update various share accounts 
Escalating received information to ensure all data is captured accurately

Service team assistant
April 2019 – to November 2021     Responsibilities
Updating shareholders personal information( Fica updates for individuals, estates, companies, trusts and legal entities) 
Sending out relevant Fica requirements
Compiling tax certificates
Sending out bi annual statements
Issuing divided advice sips
Compiling online verifications for shareholders
Handling shareholders queries with regard to their shares
Dividend resubmissions
Assisting with the purchase of shares

1609 group pty ltd / Lotto star

November 2021 to November 2022 (Fixed term contract )

Contact centre Agent

Calling new customers to welcome them  and thank them for joining lotto star
Advising of the various games and deposit processes 
Processing players withdrawals 
Assisting with the registration process 
Upselling and assisting with big deposits

Diploma in Business management and entreprenuership