Sello Motsoko

Experienced, organized, and analytically driven life insurance professional with a strong technical background and a diverse portfolio in life claims management. Brings extensive experience across various claim types, supported by a medical foundation as a paramedic and inter-hospital transfer
case manager. Began career in underwriting before transitioning into claims specialization, gaining expertise in both small and large team environments.

Proven ability to report to senior leadership, including executive managers and business owners, while influencing operational improvements. Successfully established claims-related processes and frameworks, leading to enhancements in policy wording and overall claims experience for both the business and its clients. Self-taught in interpreting policy wording, enabling accurate assessment of claims across multiple benefit structures and new product offerings.

Seasoned Claims Manager with over 11 years of experience in the life insurance industry, specializing in life, disability, funeral, income protection, retrenchment, and credit life claims. Demonstrated expertise in claims assessment, team leadership, fraud investigation, compliance, and process optimization across leading financial institutions including Capital Legacy, Old Mutual iWyze, FNB, and Momentum.

Proven ability to lead high-performing teams, manage complex claims portfolios, and collaborate cross-functionally with underwriting, legal, finance, IT, and forensic departments. Skilled in regulatory compliance, customer communication, and strategic reporting, with a strong focus on service excellence and operational efficiency.

Key strengths include:

• End-to-end claims management from intake to resolution
• Team leadership & mentorship with performance oversight
• Fraud detection & forensic collaboration
• Process improvement & SOP development
• Stakeholder engagement including reinsurers, medical professionals, and legal teams
• Data analysis & strategic reporting to support executive decision-making

Recognized for driving innovation in claims systems, enhancing policy wording, and maintaining clean audit records with regulators and reinsurers. Adept at navigating complex claims scenarios with empathy, professionalism, and precision.

Sello Motsoko has completed a range of certifications and professional development courses in insurance, risk management, emergency services, and financial products, supporting his extensive career in the life insurance industry.

Certificate in Investments, Withdrawals, Contributions, Products & Legislation
Yenzani Course, Centurion
Covered key financial concepts and regulatory frameworks relevant to insurance and investment products.

Certificate in Insurance and Risk Management
Momentum, Centurion – 2008
Included specialized training in anatomy and physiology for underwriting, emotional intelligence, telephone etiquette, and assertiveness.

Certificate in Emergency Services
Benoni Fire and Services College 
Completed courses in Basic Ambulance, Fire Fighter 1, and Hazmat Awareness, providing foundational knowledge in emergency response and safety.

High School Diploma
Norkem Park High School, Kempton Park