Ruan van der Westhuizen

With a diverse background in multiple organizations, I have excelled in various roles including butler for private villas, house manager, personal assistant, front desk officer, and human resource manager. As a highly motivated and hardworking individual, I am extremely focused and fully committed to my career. My extensive experience in the hospitality industry has honed my skills in being sharp, extremely friendly, neat, and almost a perfectionist with great attention to detail. I possess excellent abilities to make others feel welcome and comfortable, a quality I take great pride in. Over the years, I have expanded my knowledge through dedicated research, self-training, and guidance from exceptional mentors, all of which have prepared me to thrive in a human resource department.

Human Resource Manager 

Counterpoint Risk PTY LTD January 2022 – Current 

• Compiling and verifying payroll information for the security department.
• Managing administrative tasks like filing, drafting of SOP and policies.
• Addressing employee concerns and issues. Resolving employee queries and attending to their needs.
• Acting as the company's representative in disciplinary proceedings and compiling documentation for CCMA proceedings.
• Managing industrial relations matters effectively.
• Creating Standard Operating Procedures (SOP), policies, and training materials.
• Supervising recruitment operations and facilitating the smooth onboarding of fresh recruits.

Front Desk Officer 

The Houghton Hotel Golf, SPA & Wellness December 2020 – December 2021 

• Handling payments
• Checking guests in and out
• Addressing special requests and arranging accommodations accordingly
• Managing bookings
• Planning guests' itineraries for a relaxing stay.
• Coordinating with housekeeping and maintenance
• Performing administrative tasks
• Proficient in Protel, Nebula, and Room Raccoon systems.
• Conducting intern training.

Front Desk Junior Manager 

The Northcliff Boutique Hotel & Kranz Restaurant March 2020 – March 2020

• Supervision of staff and operations at Kranz restaurant as Duty Manager.
• Utilization of Nebula PMS & Nebula POS System for efficient management.
• Reception duties including guest check-in and check-out.
• Oversight of Waiters, Housekeeping, and Kitchen Staff.
• Providing chauffeur services for guests.
• Conducting stock take and maintaining stock control.
• Liaising with suppliers.
• Handling administrative tasks.

House Manager & Personnel Assistant 

Invest in Property 48 (Private Household) July 2020 - November 2020

• Supervising staff including Housekeeping, Gardeners, and Security Team.
• Ensuring property maintenance.
• Running errands for the owner.
• Scheduling appointments.
• Managing payments for the owners.
• Preparing meals: Breakfast, Lunch, and Dinner.
• Liaising with Body Corporates for Sandton apartments owned by the Owners.
• Providing chauffeur services for Airport, Appointments, and Meetings.
• Attending meetings on behalf of the owners.

Private Villa Butler

Saxon Hotel, Private Villas, SPA, Luxury Hotel May 2018 – June 2020

• Perform butler duties at Private Villas.
• Train and operate opera system.
• Manage reception duties including guest check-ins and check-outs.
• Coordinate and organize daily excursions for guests.
• Plan and execute events.
• Oversee Hotel & Household Systems.
• Take and fulfil food & beverage service orders.
• Handle room service requests for guests.
• Provide table service.
• Demonstrate mixology skills.
• Supervise hotel housekeeping to ensure guest room standards are met.
• Serve at the bar during breakfast, lunch, and dinner.
• Assist guests with arranging laundry services.
• Support in organizing special events at private villas and the main hotel.

I hold a Higher Certificate from the South African International Butler Academy, where I received comprehensive training in International Residential and Hotel Butler services. I earned a Professional Butler and Household Manager Certificate, graduating with merit. Additionally, I completed my National Senior Certificate at High School Jeugland in 2016.