
Phiwokuhle Sithole
Customer Service / Support
Services offered
I am a hard working individual and always keen to grow and always looking forward to changes and growth.
Very ambitious and a go getter.
Experience
The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers
and is responsible for providing direct Real Time support through monitoring and managing incoming
call traffic, break schedules and all issues that may impact service levels (SL’s) and take the appropriate
steps to resolve or reduce these impacts, on an hourly, daily, and weekly basis.
Education
Implement and oversee electronic and physical filing systems to ensure accurate storage, retrieval, and archiving of company records. Develop and enforce records retention schedules to comply with legal and organizational policies, ensuring timely disposal of outdated files.
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