

Ntombikayise Baby Kgomo
Customer Service / Support
Services provided
Ntombi is a reliable personal self starter who do not only work well with others but also performs effectively when she is on her own. She always has a positive attitude, smart presentable appearance and access excellent people and communication skills. She is looking to continue her already mid successful career by joining a team that is currently looking to recruit talented people who can get results.
Experience
Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operation (e.g sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Evaluate employees performance and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associate
- Communicate with customers and evaluate their needs
- Analyze customer's behavior and adjust product positioning
- Handle complaints with customers
- Reaserch emerging products and use information to update the store's merchandise
- Analyze and interpret Retail data, like revenues
Education
NQF6
• Hotel Reception
• Travel Office Procedures
• Tourism Destination
° Travel Services
- Car rental
- Foreign Exchange
- Travel Insurance
- Special International Travel Cruising
- Special International Travel Rail
- International Hotel Reservation
- Tour Planning
NQF5
•Travel Services
• TOP( Accounting)
CRJ; CPJ, Bank Statement, Creditors Journal, Debtors Journal, Petty Cash, BRS & Balance Sheet
• Tourism Destinations
• Tourism Communication
NQF4
• Travel Services
• Travel Office Procedures
• Tourism Communication
• Tourism Destination
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