Nsovo Success Masinge

Driven and detail-oriented professional with expertise 2+ years in IT support, retail, and food service, recognized for delivering impactful results and operational excellence. As an IT Technician Trainee at Mopani TVET College, reduced system downtime by 30% through efficient troubleshooting, enhanced network speed and reliability by 20%, and improved data security, cutting unauthorized access incidents by 40%. Successfully deployed 50+ devices and implemented automated backup systems, reducing recovery time by 75%. Provided technical support that boosted user satisfaction scores by 15% and trained 100+ users on software tools, lowering support requests by 30%. At McDonald's, led food safety training for new crew members, contributing to a 90% food safety compliance score and reducing food waste by 5% using FIFO methods. Awarded "Best Crew of the Month" (August 2024) and "Best New Crew of the Year" (2024). Previously excelled as a Pep Stores cashier, consistently surpassing sales targets, improving checkout efficiency, and enhancing customer satisfaction. Equipped with strong technical troubleshooting, data accuracy, and organizational skills, transferable to roles such as Data Capturer or IT Support Specialist.