
Nonkululeko Phothelwa
Insurance
About Nonkululeko Phothelwa:
Working professional
Experience
Message Centre Team Manager at OUTsurance
Education
NQF 5 Generic Management
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Jobs near Randburg, City of Johannesburg Metropolitan Municipality
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The Team Leader will ensure systems are working efficiently delegate duties based on operational demands monitor productivity drive Agents to achieve daily targets update Agents on SLA terms SOPs policies monitor compliance coach support Agents to ensure delivery is in line with ...
City of Johannesburg, Gauteng3 weeks ago
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Contact Center Manager. · To provide leadership and direction to a team of agents in a proactive, visible, and participative and disciplined style, acting as a role model for enthusiasm responsibility. Ensuring that customers are provided the best possible experience through qual ...
Sandton2 days ago
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This role is responsible for handling client inquiries, logging job cards, ensuring adherence to service level agreements (SLAs), monitoring systems, and compiling client reports. · ...
Midrand, Gauteng3 weeks ago