
Nonkululeko Phothelwa
Insurance
About Nonkululeko Phothelwa:
Working professional
Experience
Message Centre Team Manager at OUTsurance
Education
NQF 5 Generic Management
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Jobs near Randburg, City of Johannesburg Metropolitan Municipality
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The Call Centre Team Leader will be responsible for ensuring that systems are working efficiently. · Delegate duties based on operational demands. · Monitor productivity and drive Agents to achieve daily targets; · Update Agents on SLA terms SOPs policies monitor compliance; · Co ...
City of Johannesburg3 weeks ago
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We are seeking an experienced Call Centre Quality Assurance (QA) Analyst to monitor, evaluate, and improve agent performance.The role involves quality assessments, reporting, coaching, and basic training support for a team of approximately 60–70 agents, · ensuring consistent serv ...
Sandton2 weeks ago
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Create a positive working environment that motivates agents to perform at the required levels of service. · Monitor agent activities and call center queues, while escalating any system errors to the appropriate stakeholders. · ...
Johannesburg, Gauteng1 month ago