
Makabelo Motaung
Customer Service / Support
Services offered
over 16 years of success in optimizing business processes, designing customer-centric solutions, and leading IT and contact center transformation projects. Skilled in leveraging data, technology, and stakeholder collaboration to drive operational excellence and customer satisfaction.
Experience
Experienced in: Business Process Optimization
Customer Experience Design (CX & UX)
Contact Center Strategy & Operations
IT Project Management & Software Implementation
Data Analysis & Performance Reporting
Stakeholder Engagement & Change Management
Workforce & Capacity Planning
Quality Assurance Automation (Genesys)
Multichannel Communication Solutions (IVR, Chat, Email, Social Media)
Education
Diploma in Business Analysis – Faculty Training Institute (2008)
Human Resource Diploma – Business Management Training (2009)
Certificate in Software Testing – Faculty Training Institute (2015)
UI/UX Design Certification – IT Academy (2021)
Cloud CX Certifications (Genesys) – Workforce & Quality Management (2023)
Project Management in IT – University of South Africa (In Progress
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