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Nonkululeko Mkhondo

Nonkululeko Mkhondo

IT Support /First Line Support Engineer

Technology / Internet

Johannesburg CBD, City of Johannesburg Metropolitan Municipality

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About Nonkululeko Mkhondo:

I  am an First Line Support Engineer looking for employment. 

Experience

  • Analyse reported faults and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. (Assign to the correct resolver group if unable to resolve the problem
  • Attempt First  call resolution on all contacts deemed first Line resolvable
  • Provide physical first level support and diagnostics, assisting second Level Expert’s and third Level Experts
  • Perform initial analysis, Investigation and diagnosis
  •  Administer user profiles and access rights
  • Handle assigned incidents effectively and efficiently.
  • Check that call classification matches the call description
  • Accurate logging of all incoming calls in the service desk tool
  • Monitor and manage all calls logged 

Education

National  Diploma in Information technology Communication Networks

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