
Nonkululeko Mkhondo
IT Support /First Line Support Engineer
Technology / Internet
About Nonkululeko Mkhondo:
I am an First Line Support Engineer looking for employment.
Experience
- Analyse reported faults and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. (Assign to the correct resolver group if unable to resolve the problem
- Attempt First call resolution on all contacts deemed first Line resolvable
- Provide physical first level support and diagnostics, assisting second Level Expert’s and third Level Experts
- Perform initial analysis, Investigation and diagnosis
- Administer user profiles and access rights
- Handle assigned incidents effectively and efficiently.
- Check that call classification matches the call description
- Accurate logging of all incoming calls in the service desk tool
- Monitor and manage all calls logged
Education
National Diploma in Information technology Communication Networks
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