
Nomvuselelo Nxumalo
Telecommunications
About Nomvuselelo Nxumalo:
My name is Nomvuselelo Nxumalo age 27. I am currently employed as a real time analyst at Outworx contact centre. I hold a National diploma in paralegal.
Experience
I have worked at CCI South Africa as a real time analyst and later on moved to Outworx contact centre , I have been working as one for 2 years.
year 2021- To date.
Education
- I hold an NSC Matric certificate
- Ndip legal assistance from Tshwane University of Technology
- An incomplete BA in forensic sciences and technology from UNISA
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· Key performance areas: · Monitor phone queues, email queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels. · Consult with call centre management to determine best course of action to fil ...
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