Nelly Mamkeli

I am a hardworking and motivated Member Liaison Officer who has acquired extensive knowledge in the financial field as well as Service industry through my Accountancy studies as well as industry experience. I have established customer success, improved business processes while implementing systems of improvement to increase productivity while reducing costs. I have additionally improved my working skills by an increased 4000 hours of experience involving a multitude of analytical tasks. I have upskilled myself in the technical field as I have developed an interest in the technical industry and love spaces that can continuously challenge myself and grow.

Internship, PWC, Johannesburg Jan 2014 - Dec 2014
Accounting Job shadowing.
Prepare, post and reconcile period ending journal entries, balance sheet. Assisting in preparation of revenue share calculations
Documenting accounting processes and capturing of cashbooks on Pastel evolution, Tax and payroll.
Financial advisor, Hollard Life insurance, Johannesburg
Jan 2015 - Jun 2016
Build, align and execute Product needs and competencies. Detect Key areas of growth and build Strategies. Manage client Policies and reach target-based initiatives.
Customer Success Specialist, Hollard Life Insurance, JohannesburgMar 2017 - Dec 2018
Resolve Customer issues and escalations across support, collections, fulfilments, insurance and recoveries. Collaborate with internal business to drive customer resolution.
Business Consultant, AfricaWide Pty Ltd, Johannesburg
Feb 2019 - Jan 2020
Identifying key industry and company specific strategies. Assessing companies’ competency for financial accreditation Building relationship with service Seta requirement. Facilitate requirement elicitation and design Workshops.
Technical customer support, Welcome Home Pty Ltd,
JohannesburgFeb 2020 – Dec 2021
Deals with Complex and technical client queries. troubleshoot customer tech problems. Diagnosing and providing clear advice on what the user can do to solve their problem. Logging information about the correspondence into the company’s system to keep a record of actions.
Member Liaison officer, Planet Fitness, Johannesburg
Feb 2022 – Present
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage

BCom Accounting, University of Johannesburg 3rd year.
IT Support Professional Certificate, Google October 2022.
AWS Cloud Solutions Architect Professional Certificate. AWS November 2022.