Mthokozisi Mazibuko
Technology / Internet
Services offered
I have 14 years in the telecommunications industry.
9/14 has been in the ICT industry.
11/14 years I have been in the team leader role
5/14 years I have been in in the medical industry.
Creation of daily, weekly leading up to monthly reports for client SLA and KPI
taking on new projects of on boarding new clients
Creating client SOPG and SLA and aligning them with the company governance.
Tickets monitoring especially priority calls
Monitoring of MTTR
Compiling KPI documentation and Exco reports
being the point of contact for SDMs, Service desk Team and Management
resource management as per client requirement and service desk call volumes
Experience
I have worked on the following systems
CRM
SCOM
SCCM
ServiceNow
ITSM
Service Management
Remedy
Mitel
Communix
Avaya
Office 356
Education
ITIL V3 foundation
Basic/ intermediate Excel
Bachelor of Commerce Information Technology
Prince 2 Project management foundation and Practitioner
National diploma in project management PMBOK syllabus in progress
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