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Mthokozisi Mazibuko

Mthokozisi Mazibuko

Project manager

Technology / Internet

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Mthokozisi Mazibuko:

I have 14 years in the telecommunications industry.

9/14 has been in the ICT industry.

11/14 years I have been in the team leader role

5/14 years I have been in in the medical industry.

Creation of daily, weekly leading up to monthly reports for client SLA and KPI

taking on new projects of on boarding new clients 

Creating client SOPG and SLA and aligning them with the company governance.

Tickets monitoring especially priority calls

Monitoring of MTTR

Compiling KPI documentation and Exco reports 

being the point of contact for SDMs, Service desk Team and Management

resource management as per client requirement and service desk call volumes

Experience

I have worked on the following systems

CRM

SCOM

SCCM

ServiceNow

ITSM

Service Management

Remedy

Mitel 

Communix

Avaya

Office 356

Education

ITIL V3 foundation

Basic/ intermediate Excel

Bachelor of Commerce Information Technology

Prince 2 Project management foundation and Practitioner

National diploma in project management PMBOK syllabus in progress 

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