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Customer Service / Support
Mohammed Sabir Saib

Mohammed Sabir Saib

Operational Manager
Phoenix, eThekwini Metropolitan Municipality


About Mohammed Sabir Saib:

Offering 5 years successful experiencewithin the private and combined sector combined with requisite academic knowledge. High competence in areas of administration and skills development. Has acquired tremendous experience within call 
center sector as relates to the 
understanding and implementation of call center duties from basic to overall systems operations. Broad experience within programmed management, co• ordination, 
product analysis & marketing and public interaction. Expertise in managing teams to achieve goals and objectives. Highly 
motivated and driven to succeed in any field. excellent communications skills coupled with computer literacy. Innovative, proactive, flexible dynamic goal orientated Sound & capable analytic abilities.


To motivate and develop my team of Team Managers as their 
direct line manager.
• Ensure 10x and the people processes are at the core of 
everything you do – bringing it to life in your operation through 
strong visuals updated and maintained. 
• Manage my teams KPI delivery through completion of weekly 
operating plans and holding weekly sessions to review with your 
• Ensure adherence to the people processes, with a clear 
understanding delivered through your team.
• Client interaction through weekly governance sessions and the 
associated detail to be provided weekly and monthly via MBRs.
• Identify areas of improvement through monthly call listening 
sessions (all day) and pulling in the insight direct from your Team 
Managers from their weekly call taking & listening sessions
• Understanding my people by effective management by walkabout 
and monthly skip level sessions
• Communicate effectively with my team to create and maintain a 
motivated and challenged workforce.
• Role-model the Kura values, helping to embed the KURA culture 
and circling back via monthly 2Ms (121s)
• Responsibility for delivery of your C2K above the Kura Bar
• Strong articulation of your own and your team’s performance 
against 10x, C2K through getting to the core sessions and 
ensuring this feed down into your direct reports
• Ensure BPS and billing information is provided on a month-to-
month basis.
• Understand my headcount – deliver your resource and maintain 
via weekly headcount sessions.


Project Management and Time management

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