
Neo Mabuse (Neo)
Customer Service / Support
Services offered
Trust, harmony and results! (Over 15 years' work experience) - MBCI, Certified ISO 22301 Senior Lead Implementer and Trainer
Since 2006, Neo provided BCM & Resilience Services to over 20 organisations. The work included:
•Exercise and Test Observation (as done by an independent of observer) – for assurance over an organisation’s BC capability (e.g., to support King IV disclosure, to aid compliance with the Prudential Standard: Governance Of Insurers (GOI) 3.2, etc.);
•BC Exercise and IRBC Test Facilitation – facilitating various types of BC exercises and IRBC tests (including live simulations);
•Development and establishment – assisting clients to define, develop and establish a BCM Programme or an Information & Communication Technology Readiness for Business Continuity (IRBC) Programme;
•Training - facilitating various types of professional BCM training; and
•Maturity / Gap Assessment – External or Internal Audit’s Review & Self-Assessment of an organisation’s existing BCM and IRBC Programme (which involves questionnaire-based interviews, documentation reviews, process assessments and reporting)
Other areas of expertise include ICT Governance, Risk & Compliance (GRC), ICT Service Level Management, Business Process Automation and Project Management.
Experience
Training - facilitating various types of professional BCM training; Development and establishment – assisting clients to define, develop and establish a BCM Programme and / or Information & Communication Technology Readiness for Business Continuity (IRBC) Programme; Maturity / Gap Assessment – External or Internal Audit’s Review & Self-Assessment of an organisation’s existing BCM and IRBC Programme (which involves questionnaire-based interviews, documentation reviews, process assessments and reporting); Exercise and Test Observation – assurance over an organisation’s BC capability (as done by an independent of observer) e.g., to enable an improved King IV disclosure report, to aid compliance with the Prudential Standard: Governance Of Insurers (GOI) 3.2, etc.; and BC Exercise and IRBC Test Facilitation – facilitating various types of BC exercises and IRBC tests (including live simulations)
Education
ISO 22301 Senior Lead Implementer - Professional Evaluation and Certification Body (PECB)
Member of The BCI (MBCI)
Information Technology Infrastructure Library (ITIL) Service Level Management (SLM) v3 Foundation
Control Objectives for Information and Related Technologies (COBIT) v4.1 Foundation
Microsoft Certified Systems Engineer (MCSE)
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