Michel Francke Dolores

I have 14 years working experience. 

Work for ABSA Bank doing Customer service Management and Hosting.

Worked for Macs Automotives as a Debtors Clerk and Switchboard opperator 

Worked for Sanlam Insurance as financial Broker.

Hardworking career driven committed individual who enjoys challenges. 

I enjoy working with people from all walks of life.

Computer Literacy: 

SAP System 

Windows 98

Word Perfect 

Power point

Excel

Microsoft Word

Internet Explorer 

Linked 

Whatsup 

Google

Tik tok

Snapchat

Facebook 

Zoom

Twitter

 Absa Bank 3 months and 6 years: Completed my banking Compliance Certificate.

Employed as a Customer Service Management and Host.

Handled all related banking requirements by, complying with the rules of bank and national credit Act process. Dealth with complains, frauds,losses and risks Compliance of the bank aswell.

Handling of Electronic payments from 1 Bank to another 

Issuing of new debit and credit cards and pins activations and changing from old pin to new pins

Handling Fica processes on clients account by doing the risk profile to see if it is the correct customer infront of me 

Activations of notifications when money has been withdrawn from clients account 

Issuing of bank statements from 3 months upwards.

Issuing and order of cheq books for clients

Requesting of customer vechicle registration documents.

Issuing of Title deeds from homeloans department on customers behalf 

place holds on customers account if fraud was committed.

Advising customer to open up Investments Accounts or any credit lending products

Helped out in Treasury bulk with daily cashup banking

Helped out at Tellers with daily cashups 

Sanlam: 5 years working experience 

Employed as a financial advisor by opening of long and short term investments,  Accounts and all Administration related duties.

Macs Automotives: 4 years working experience.

Worked as Debtors Clerk, Switchboard opperator and Office payroll Administrator.

Reconciliation of Accounts and payments

Handled daily banking and processing 

Handled of petty cash

Handled of speed point machines and order if speed point rolls

Bookings of flights and boardrooms

Booking of Training and ordering of food for new Trainees

Liaise with Manager from diffren regions by creating passwords and users to excess our Catalogs

Ordering and implement of uniform for staff and fittings

Ordering of office staff tea and coffee and all other edables what is needed for boardrooms when have visitations from customers abroad like China and Germany  

Ordering of stionery and ensuring that all office printers are working properly. 

Handled the filling system making sure everything is filled in correct order

Handled vechicle tracking on Reps making sure that they don't abuse companies expense and all speeding fines for our Reps

Making sure that the companies Reps must sign the book when leaving the office or coming back

Collecting of all mail and distributing it to relevant departments 

Matriculated year 1992

Completed my Certificate in Banking Compliance 

Completed Call Centre Certificate Customer Relations. 

Completed Occupational health and Safety 

Completed Cheese making course.

Would like to study further by completing my Bachelor's degree  in Public Relations