michael gibson

Customer / Technical Support Agent.

EXPERIENCE 

EMPLOYER: MERCHANTS 

POSITION: IINET CUSTOMER SUPPORT AGENT/TECHNICAL SUPPORT

• Focus on making an exceptional customer experience.
• Investigate, resolving non-conformance customer issues and provide an consulting service to customers
• Offer assistance to customers with prefunds and feedback procedures.
• To ensure every customer speak with, leave the conversation happy.
• Have a clear and friendly telephone voice.
• Work well under pressure and remain polite even when customers are angry and unreasonable. 

REFERENCE: RAMONA

CONTACT: +27 73 372 8619

EMPLOYER: ENGLISH PLANET

POSITION: SUANSRIWITTAYA SCHOOL GRADE 7, 8 & 10. ENGLISH CONVERSATION TEACHER

● Plan, prepare and deliver instructional activities that facilitate learning experiences. 

● Develop schemes of work and lesson plans for the school. 

● Establish and communicate clear objectives for all learning. 

● Instruct and monitor students' understanding when listening and speaking. 

REFERENCE: NINA

CONTACT: +6687977067

EMPLOYER: SIAM COMPUTER AND LANGUAGE 

POSITION: RACHAWINIT SCHOOL GRADE 1. MATHEMATICS TEACHER 

● Plan, prepare and deliver instructional activities that facilitate learning experiences. 

● Develop schemes of work and lesson plans for the school. 

● Establish and communicate clear objectives for all learning. 

● Instruct and monitor students in the use of learning materials and equipment. 

CAPE TOWN TEFL / TESOL TRAINING, INSTITUTE TESOL, 

RITA LINDA SCHOOL OF DESIGN AND DÉCOR