Masesi Molelekwa

I have completed various qualifications throughout my career and am a Customer Service Supervisor with over 16 years of working experience. I have extensive experience and training in paying attention to details, utilising coaching and mentoring techniques to enhance team performance and individual growth, and am proficient in managing customer escalations and finding innovative solutions to ensure customer satisfaction. I am well-versed in quality assurance and continuous process improvement to streamline operations and maximise efficiency, as well as am adept at analysing metrics to maintain performance and meet organisational goals. My core competencies include customer service management, operations management, process improvement, query management, performance management, and customer relationship management.

• Customer Service Management
• Operations Management
• Process Improvement
• Query Management
• Performance Management
• Customer Relationship Management

Diploma Retail Travel