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Tokoza
Nqobile Mtshali

Nqobile Mtshali

International Call Centre Agent.

Customer Service / Support

Tokoza, Sedibeng District Municipality

Social

Services offered

I am a 23 year old woman who is ambitious and still trying to figure out my direction to living a better lifestyle. I am very accommodative, good at multitasking and a highly respective human toward others - treat people the way I'd want them to treat me. I am very patient with time, people and life in general. I am eager for a better life, my motive is my mother, then I do whatever I do for nobody but myself.

I have been working on bettering my skills, qualities, experience and knowledge. I enrolled a short program to develop my career in Skills Excel Training Institute. I am willing to do whatever it takes to prove what I bring to the table besides my natural hard work ethics.

Receptionist
Call centre agent
Admin assistant
Approximate rate: ZARR 500 per hour

Experience

Ayanda Pre-school

  1. Worked as a receptionist/admin assistant.
  2. Switchboard operator m
  3. Filing documents.
  4. Typing school reports, newsletters, meetings agendas, copy and typing paperwork.
  5. Editing scripts and reports.
  6. Observing COVID-19 protocols amongst the learners and staff.
  7. Diary management for school principal.

STARTEK

  1. International inbound call centre agent.
  2. Flexible hours.
  3. Unlocking Telkom world call vouchers.
  4. Providing information enquired by customers such as dialling codes, time difference, area codes, business contact details, etc.
  5. Reactivating landlines.
  6. Redirecting customers to the suitable department of Telkom that can assist with their query.

Education

Secondary education: 

  1. Dinwiddie High School.
  2. Obtained a Diploma pass rate in 2020.
  3. Subjects: English, Afrikaans, Maths Literature, Life Orientation, History, Hospitality Studies, Business Studies and Tourism.

Tertiary education:

  1. Rosebank IIE College.
  2. Higher Certificate in Human Resources management practices.
  3. 1 year course.
  4. Four modules.
  5. Currently studying.

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