
Nqobile Mtshali
Customer Service / Support
Services offered
I am a 23 year old woman who is ambitious and still trying to figure out my direction to living a better lifestyle. I am very accommodative, good at multitasking and a highly respective human toward others - treat people the way I'd want them to treat me. I am very patient with time, people and life in general. I am eager for a better life, my motive is my mother, then I do whatever I do for nobody but myself.
I have been working on bettering my skills, qualities, experience and knowledge. I enrolled a short program to develop my career in Skills Excel Training Institute. I am willing to do whatever it takes to prove what I bring to the table besides my natural hard work ethics.
Experience
Ayanda Pre-school
- Worked as a receptionist/admin assistant.
- Switchboard operator m
- Filing documents.
- Typing school reports, newsletters, meetings agendas, copy and typing paperwork.
- Editing scripts and reports.
- Observing COVID-19 protocols amongst the learners and staff.
- Diary management for school principal.
STARTEK
- International inbound call centre agent.
- Flexible hours.
- Unlocking Telkom world call vouchers.
- Providing information enquired by customers such as dialling codes, time difference, area codes, business contact details, etc.
- Reactivating landlines.
- Redirecting customers to the suitable department of Telkom that can assist with their query.
Education
Secondary education:
- Dinwiddie High School.
- Obtained a Diploma pass rate in 2020.
- Subjects: English, Afrikaans, Maths Literature, Life Orientation, History, Hospitality Studies, Business Studies and Tourism.
Tertiary education:
- Rosebank IIE College.
- Higher Certificate in Human Resources management practices.
- 1 year course.
- Four modules.
- Currently studying.
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