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Marcia Masemola

Marcia Masemola

Customer Service Representative

Customer Service / Support

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Marcia Masemola:

Lerato Marcia Masemola, 31, diligent customer-focused professional, excelling in marketing studies, earns recognition through exceptional performance and incentives.

Experience

Streamlined consultant breaks to optimize client assistance, tracked and reported exceptions, managed consultant performance metrics, and ensured branch service level targets were achieved through dynamic staffing adjustments and effective shift management and Proficiently deliver customer solutions by analyzing needs, meeting service targets, upselling products, ensuring QA excellence, and providing technical support and billing assistance.

Education

Currently pursuing a Diploma in Marketing Management. Completed a Call Center and Computer Skills Certificate through Harambee Youth Accelerator in 2013. Graduated from B.B Myataza Secondary School in 2010(matric)

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